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  • Customers like
    • Website 5
    • Interest rate 4
    • Speed 1
  • Customers don't like
    • Being lied to 9
    • Customer service 9
    • Run around 9

Instead of saving money on my refinance, I ended up adding 10 years to my mortgage before I'll be able to pay off and only paying $50 less. Not worth it. The loan officer was not looking in my best interest and just wanted to make a quick buck. Every time I tried to contact him he was never available or would promise to call me back and never did. Very unresponsive and unprofessional! I’ll... Read more

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I started this deal November 2015, No problem lets look at Debt ratio , oh if you can verify that I have you are per-approved. Oh can you pay this off It will look better to underwriting. Oh we are good appraisal is ordered what's your CC number. Oh well I see your credit has dropped below 660 could be a problem.....HAY QL you pulled my credit 4 times, I applied for nothing new, I paid off the... Read more

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I started out checking on a refinance online. A few minutes later Quicken calls. That was the first week of November. Talked with Margi and explained my situation. I paid 10% interest rate to a private lender but did have a legal mortgage with a deed. I was pre-approved and off we went. Then I paid $500.00 for the appraisal and the next thing I knew I was told I had to put rails on my deck to... Read more

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My daughter just bought her dream home with the awsome help of Qicken loans Rocket morgage! Great service and lent when all other companys stuck thier noses up! Thier loss! Finally a home owner ! Thanks Quicken ! Add comment

told us we needed to work on our low credit, then we can approve you. after a with in month a letter came said they couldn't help us after telling us they can. Feel mislead, thinking about contacting a lawyer. So beware the only thing this company want is your information ss,ect. Very disappointed, let down. adds on site untruthful, false. Something a Better Business should look in to, or a Law... Read more

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Have no idea why Quicken Loans is calling me! I have never contacted them and have no interest in any service they offer. They call at least half a dozen times a day starting very early in the morning! They call from all different phone numbers, 800's, 877's, 313;s & 480's. Please report them if they call you too. I have been on the do not call list for quite awhile and have asked them not to... Read more

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Buying a house is such a personal matter. You contact a lender who you think is going to serve you, you get a preapproval, and then you start looking. When you finally find the house that you can envision your family settling down for the rest of your life, you make plans, you dream of the events and milestones that are going to occur in this house, you are just thrilled and overjoyed. This is... Read more

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I have had my payment change twice in 3 months, because apparently someone can't add 2+2. I Have paid the shortage the first time but they applied it wrong and raised my payment more than they should have. Called it was fixed asked to talk to someone no one ever called me back (SHOCKER) Now here I am 3 months later same payment change again, I paid the shortage expect to have to call again and... Read more

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Bait and switch and fees from initial estimate to written. Loan officer sells you and service is great. Then, just telemarketers responding to questions in general terms - we are working on it, don't worry, we will let you know when we need something. Can't get a straight answer why the loan is delayed, transferred to multiple people constantly. No one knows the status other than - we are... Read more

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Applied with quicken loans was preapproved then had to be preapproved again after 3 months. In the second go around I was asked to take the word dispute off of my credit, in doing so it dropped my score 40 points only to be told that I needed them to work with the 3 creditors by signing a release for them to do this. I was just told that I was not approved. Now my score dropped to a rate that... Read more

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