Submit ›
or
1.7 Based on 127 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Website 6
    • Interest rate 4
    • Speed 2
  • Customers don't like
    • Being lied to 10
    • Customer service 10
    • Run around 10

Do you do personal loans to pay bills and things like that.

Add comment

Started the process of refi with quicken. Got an up front quote of $5000, 3.5% closing cost/ interest rate. Then got documents sent to me showing closing cost of $9515. Called my Quicken banker Mr. Prager, his comment, "Thats not what I am seeing, those numbers will change." So I waited to see what would happen, they did come down to $8567, still too far off from the initial quote. Ended the refi process and demanded my $400 good faith money... Read more

Was this review helpful? 0 0

I made a call today and was speaking with a representative. During the conversation he said I will have to call you back in 15 minutes. That was 8 hours ago. If he felt like he could not work with me then I would have appreciated being told that and not lied to. If this is your idea of customer service, I am not sure I want to be associated with your company.

Add comment

I think all they want to do is collect application fee's. I have purchased 5 homes before and they were the worst. They mislead and have very poor feedback skills. They pass you around between people like a ball. I will never use them again, i hope they go out of business soon. They ask for the same piece of documentation 5 times and never look at what you send them. On-=line to them means no customer interaction and they care less if you... Read more

Was this review helpful? 0 0

I want to rave a little bit about Quicken loans. I was a little nervous after reading all of the negative reviews however I had a great experience with Quicken loans for refi.. The whole process took under three weeks, I did have to talk to a few different people, the person who initiated the loan, another gentleman and then the closing specialist but everything was very smooth they were always upfront and honest and everything was what it was... Read more

Was this review helpful? 0 0

They are tryn to get me.Just looking for Some real advice...

Add comment

Wow, what a huge waste of time. I was asked repeatedly for redundant paperwork. They dragged their feet so long, my closing date came and went. Supposed to be a simple process, but they are actually the most difficult mortgage out of the five I have gotten over my lifetime that I have had to deal with. A whole bunch of bull - run now if you are thinking about using them and DON'T. Save yourself the trouble. We told them we are no longer... Read more

Was this review helpful? 0 0

There man from Quicken Loans Richard has now called me 29 times in just two days. I have asked to be put on their no call list and hit the key on the phone to be removed also and the calls keep coming. I am not even in the market for a home lone. If I was looking this is the kind of harassment that would keep me from getting a loan from Quicken Loans even if they were the last loan company on this plant. This kind of harassment should be illegal... Read more

Was this review helpful? 0 0

After receiving the documentations provided by QL I reviewed and found errors in the paperwork and or extra high cost on items. I discussed these items with the rep I was working with and he agreed to change these items, I asked for new documents with the corrections. This has now been over two weeks of waiting for corrected documents and yet to receive them. They keep asking for my account number in order to charge me for the appraisal which I... Read more

Was this review helpful? 0 0

I asked the individual about an FHA mortgage for a lease back property. He said it could not be done that I would have to put 20% down. I said never mind. I did give my ss#, name nor address. I received a letter about a week later stating that the could not offer me a loan due to insufficient funds to close. What? I never applied for a loan with QL. I was told that they have to send a letter out, by law, to everyone they speak to. So I said... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Quicken Loans.
Filing a new complaint about
×