Quicken Loans Complaints and Reviews

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Quicken Loans
Main address: 20555 Victor Parkway 48152 Livonia MI
(800) 251-9080, , help@quickenloans.com
  • 296 complaints
  • $140K claimed losses
  • $462 average
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  • Aug 13
  • Loans and Mortgages
  • Wrong Credit Score
  • 145

I contacted Quicken Loans regarding getting a pre-approval for a loan (to speed up the closing process on a house I'm looking at). I had run my credit reports through Experian (all three bureaus), and was showing no score under a 620 (Experian - 649, Transunion - 658, Equifax - 641). Needless to say, after spending 15 minutes on the phone with someone who sounded like a used car salesman, I... Read more

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  • Jul 08
  • Loans and Mortgages
  • Refinanced Mortgage
  • 192

I am having a particularly horrible experience with Quicken Loans. They bait and switch on the interest rate then they promise closing dates and say how simple it will be. Its not and it feels like they don't care. they lie to me on the phone and then are never there when you call. Always leaving voicemails. The online experience leaves you very frustrated and does a terrible job at telling you... Read more

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  • Jun 26
  • Loans and Mortgages
  • Amesbury, Massachusetts
  • Loan
  • 146

All was going smooth until the appraiser showed up. As there are various square calculations of my home online I asked the appraiser to confirm the sf while onsite and she flatly refused even through I had prior legal documents confirming the size and she refused to look at those. The valuation was based on county records and the details were not verified by Quicken Loans. They said there was... Read more

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  • Jun 24
  • Loans and Mortgages
  • Raleigh, North Carolina
  • Credit Check
  • 1
  • 121

Yesterday i spoke to one of your loan specialist over phone. I was not willing to run my credit and wanted to explore if that product suits me. I was interested in 5 ARM and wanted to pay 5% down payment. He has forced me to run credit check and then after 10 mins he called me and told me that for ARM product you need to put 10% down. He was so shame less that he told me that mistakes happens.... Read more

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  • Jun 06
  • Loans and Mortgages
  • Home Loans
  • 1
  • 146

I just sent an email back to this company basically threatening them with legal action as they call my house every day 4x a day and now my cell...all due to my checking out an email and rates...Furthermore I had to become engaged with an arrogant agent one time who peppered me with questions about my financial state and telling me when I said I had to think about it..."its no skin of my... Read more

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  • May 23
  • Loans and Mortgages
  • Syracuse, New York
  • Unethical Loan Officers
  • 1
  • 188

I got pre approved for a home loan then the next day they started coming up with excuses as to why it did not get approved I do not think it is ethical for them to do that to people that were open and did not lie on nothing to get a home loan. I was treated like a criminal and told that I did not meet there criteria to get a loan. I asked to speak to a supervisor and he said what was said on the... Read more

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  • May 13
  • Loans and Mortgages
  • Olathe, Kansas
  • Loan Service
  • 149

Up front they said they would pay off 3 credit cards and cash out a total of 24,000 for window replacement. Documents full of mistakes including 3 mistakes on appraisal. All said and done closing cost went from $2300 to $7666 with total cash out $4000 I cancelled the loan process and they sent me a closing letter that they could not at this time refinance because of low appraisal!!! I have $63000... Read more

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  • May 09
  • Loans and Mortgages
  • Lutherville Timonium, Maryland
  • Origination Fees
  • 1
  • 163

After weeks of asking questions regarding their GFE which contained origination fees of $2,404.69 and getting the run around: I was not reading the statement correctly - this has been a total waste of time. There were supposed to be no origination fees on this refinance. In addition, the figures on line 9 thru 11 when added were $1,050.00 less than the amount shown on page 1. When questioned... Read more

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  • Mar 25
  • Loans and Mortgages
  • Los Angeles, California
  • Loan Application
  • 1
  • 174

3/24/14--I've just been burned by Quicken for $500. All the smooze in the world can't disguise the arbitrary actions of their underwriting dept in denying my loan app. I reside in my home for 325 days per year, but according to this outfit, that doesn't qualify it as my 'primary residence." Horsefeathers. And despite the mountain of supporting evidence I provided (bank statements, driver's... Read more

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  • Mar 18
  • Loans and Mortgages
  • Mortgage
  • 4
  • 303

I have my mortgage with quicken loans. They called me to refinance while I was at work. At first I told their agent that I didn't think it was time to refinance my home. He was persistent and I agreed for him run the numbers. When he called back with the numbers he said he could save me $50 a month and do a loan at no cost to me. He was not up front with me that he would be collecting a... Read more

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