Submit ›
or
1.7 Based on 131 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Website 6
    • Interest rate 4
    • Speed 2
  • Customers don't like
    • Being lied to 10
    • Customer service 10
    • Run around 10
Advanced
search
loading...
More Less

We shopped loans with several companies. After being denied by lender #1 we turned to Quicken Loans (our #2). We explained that we were denied by #1 and why. Loan officer assured us it was not an issue with QL. His supervisor called and told us it was no issue. We gave them credit card for $500 appraisal, issued thousands of dollars in checks to Title company and Seller. Loan officer called to congratulate us on our new home and implied it was... Read more

Was this review helpful? 0 1

Horrible experience! Keep you stringing along for weeks to then tell you that your denied. During the entire process, you don't get a chance to speak to the same person who originated your loan.. It's like they never existed. After 4 weeks into process and after paying out of pocket for a home inspection and termite inspection, the loan is denied. BUYER BEWARE!! Your not important to them, your just another number. Read more

Was this review helpful? 0 0

I started my loan process may 27. I have a house with quicken loans. My parents were buying my house and we were buying another house. They waited until 8 days before both closings and my mom out on the street because she did not renew her lease because every thing was approved for her to buy our house. Eight days before closing they decided that it could not be done as a second mortgage cause my mom would live there. It had to be a investment... Read more

Was this review helpful? 1 0

I will never do business with Quicken Loans again. I tried to convert my 5 year arm to a fixed 30 and all that happened was they kept $400. They wouldn't give me my money back when my estimate came in low.I was told that the market in my area looked like my apprassial would come in OK. I was told later, I should know the value of my house better than they would. I am so thankful for "Brexit*! My rate will go down. Read more

Was this review helpful? 0 0

Liars and thieves. Will transfer to another lender. Canceled loan two days prior to closing.

Add comment

Do you do personal loans to pay bills and things like that. Read more

Was this review helpful? 0 0

Started the process of refi with quicken. Got an up front quote of $5000, 3.5% closing cost/ interest rate. Then got documents sent to me showing closing cost of $9515. Called my Quicken banker Mr. Prager, his comment, "Thats not what I am seeing, those numbers will change." So I waited to see what would happen, they did come down to $8567, still too far off from the initial quote. Ended the refi process and demanded my $400 good faith money... Read more

Was this review helpful? 0 0

I made a call today and was speaking with a representative. During the conversation he said I will have to call you back in 15 minutes. That was 8 hours ago. If he felt like he could not work with me then I would have appreciated being told that and not lied to. If this is your idea of customer service, I am not sure I want to be associated with your company.

Add comment

I think all they want to do is collect application fee's. I have purchased 5 homes before and they were the worst. They mislead and have very poor feedback skills. They pass you around between people like a ball. I will never use them again, i hope they go out of business soon. They ask for the same piece of documentation 5 times and never look at what you send them. On-=line to them means no customer interaction and they care less if you... Read more

Was this review helpful? 0 0

I want to rave a little bit about Quicken loans. I was a little nervous after reading all of the negative reviews however I had a great experience with Quicken loans for refi.. The whole process took under three weeks, I did have to talk to a few different people, the person who initiated the loan, another gentleman and then the closing specialist but everything was very smooth they were always upfront and honest and everything was what it was... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Quicken Loans.
Filing a new complaint about
×