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  • Customers like
    • Interest rate3
    • Website2
    • Speed1
  • Customers don't like
    • Run around8
    • Customer service6
    • Unscrupulous6

  • 23 hours ago
  • Loans and Mortgages
  • Real Estate Loan
  • 13
  • REVIEW RATING 3/5

We began the re-fi process on a rental property, which we were assured would be simple and streamlined. As we owned several rental houses, we were concerned that endless requests for information about the other properties would be made, but were assured that was not the case. Naturally, once we made a deposit for the appraisal on the re-fi, the demands began. Lease copies, real estate tax... Read more

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Resolved

  • 1 day ago
  • Loans and Mortgages
  • Refinance Application
  • 1
  • 1
  • 19
  • REVIEW RATING 5/5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up. Then they wanted to charge me additional origination fees for them dragging their feet. My HUD 1 went from receiving $880 to needing to show up at settlement with $4960. 850 credit score, $230,000 cash in 3 accounts, net worth 3.8M,annual income over $280k. They couldn't get... Read more

Was this review helpful? 1 0

  • Aug 26
  • Loans and Mortgages
  • Amesbury, Massachusetts
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

Terrible!! They don't call when they say they do , don't pick up the phone or return calls . Sent out wrong paper work. When they finally sent the right papers, I had to send them five times because of discrepancies that were not mentioned till after the fact... Waste of time Read more

Was this review helpful? 0 0

  • Aug 26
  • Loans and Mortgages
  • Alpharetta, Georgia
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

One of the worst experiences in a long time!!! First person hooks you then passed from person to person, hounded for new documents daily for months!!! I eithdrew my application in horror. This caused my contractor delay and a waste of my time and $500 "application fee". Run from them!!!!! Read more

Was this review helpful? 0 0

  • Aug 24
  • Loans and Mortgages
  • 15 Year Fixed Home Loan Rifi
  • 1
  • 1
  • 96
  • REVIEW RATING 3/5

After a brief encounter with thes pirates I had enough. Their tactics are to take money up front and pressure you into thinking they are the best. I didn't even get as far as signing an application yet they insisted on collecting the $500 for an appraisal they said was required. After I told them that I was moving and will not be continuing with the loan process, they sent me mutilple official... Read more

Was this review helpful? 0 2

  • Aug 24
  • Loans and Mortgages
  • Bethesda, Maryland
  • Mortgage Home Equity Loan Title Insurance
  • 56
  • REVIEW RATING 3/5

I discovered the fastest way to get your problem resolved with Quicken Loans or its sister company, Title Source, is to contact the executives via their direct lines. They will then personally oversee resolution of your complaint even if it is delegated to a subordinate. Those numbers are: Bill Emerson, Chief Executive Officer, (734) 552-6479; Jay Farner, President (the one doing all the... Read more

Was this review helpful? 0 0

  • Aug 20
  • Loans and Mortgages
  • Lee's Summit, Missouri
  • Loan Agreement
  • 2
  • 2
  • 118
  • REVIEW RATING 4/5

Preaproved 115,000.00,Florida home 86,500.00 process started 6/2015. Amazing team requested documents,fax and sent over & over. Loan conditionally approved told to get inspections,insurance. Needing more documents STILL conditionally approved. Set closing date in Florida. 8/6 no papers at Title co. Team requested 48 hrs sellers agreed.new closing 8/12 no papers still need more time lost house... Read more

Was this review helpful? 1 0

  • Aug 19
  • Advertisements and Cons
  • 2
  • 2
  • 121
  • REVIEW RATING 4/5

I wanted a line of credit which they did not offer so I had to refinance which I had just done 4 months prior with my local bank. I had to pay the appraisal fee of $ 400 upfront, they could not use my recent appraisal 4 months ago. I wanted $25,000 cash out at closing they ran my credit and started working on my loan. I submitted all required documents and everything was going along just fine... Read more

Was this review helpful? 0 0

  • Aug 16
  • Loans and Mortgages
  • Waterford, New York
  • 27
  • REVIEW RATING 3/5

Just run away stole my 500.00 without a gun Read more

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  • Aug 16
  • Loans and Mortgages
  • Boise, Idaho
  • Mortgage Loan
  • 2
  • 2
  • 144
  • REVIEW RATING 5/5

I applied to refinance my mortgage and, at first, the process was excellent. They found an issue with my second mortgage but told me that it would not be a problem and that we could continue forward with the process (the issue was that my second mortgage lender had the wrong mailing address and my correspondece was going to the wrong state...). During the third, or fourth (I forget) stage of the... Read more

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