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1.7 Based on 142 reviews
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  • Customers like
    • Website 6
    • Interest rate 4
    • Speed 2
  • Customers don't like
    • Being lied to 11
    • Customer service 10
    • Run around 10

We refinanced using Quicken Loans several Years ago and were very happy with the results. So as the interest rates dropped again we thought we'd check them out again. When we first spoke to an Agent we were very clear that we would only be interested in refinancing if we could save money on payments each month. We were not interested in borrowing any additional money or bringing any money to the table. She was seemingly very helpful and things... Read more

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I applied was approved and we closed within 35 days with credit score of 735, 15 year mortgage in Florida. Yes, there is a lot of paperwork but this is true of every mortgage lender especially after the housing bubble burst of ten years ago. Every person (there were three or four) I dealt with were very professional, helpful and friendly. My job requirements prevent me from visiting a local bank to apply for a mortgage. My experience was... Read more

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Was in the process of finishing the loan, but they kept on needing more and more documents. During this process, the closing got pushed back another month. Almost 2 months into and couldn't take it anymore. The "quick" in Quicken Loans is false advertisement. Appraisal also came back MUCH lower than expected, which now we have to pay for, because of the unending documents needed and slow process. Very disappointed. Talking to a person... Read more

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When I called to see about a loan, I spoke with Bradon he was great. After he handed me off to the "TEAM" it wrnt south from there. The had all the documents they requested, and 45 days & $400 later the said NO. Because it would not qualify for FHA, we had a land contract with my grandparents and payed them cash for the payments. Because they are elderly and do not drive, that way they would have cash and not have to go to the bank. They knew... Read more

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Received a call from Quicken Loans Rep Joe Galvez. Inform Rep that I was not ready to have my credit pulled, that I wanted to wait until the end of the month. Joe states the home may not be there at the end of the month.I said that was fine. Repeated again I am not ready to have my credit ran until the end of the month. Joe proceeds to tell me how do I know if I qualify for the loan. Tells me that my credit on equifax.transunion and experian... Read more

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What a joke. Alisha Penn needs fired. Made so many mistakes. Said we were approved then denied. Sent in more pay stubs and proof of paying for car loans for a year( a year's worth of bank statements). Was told by Alisha we were approved again. Put money down for deposit. Gave quicken loans(Alisha Penn) credit card info for their fees to start process. I pulled money out of my 401k( 6 month penalty for doing so. So I'm losing out on my company's... Read more

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Reading all these bad reviews on Quicken Loans i'm glad i didn't go far with them. I signed up for the Rocket Mortgage and it's been anything but that. Actually all Quicken Loans did was bring down my credit score -5 points. They bring up a tax lien i had going back to 2007 and they said I would not qualify for a loan unless I can prove i paid off the debt even though I have a credit score of 743. First off the loan would have been paid off... Read more

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Worst exp with a lender I have ever had. They wasted 2 weekd of my time. Told me it would be the following month before they would refund the money they chargec me for an appraisel. I have to wait a month for my money. Andy Bletas level of rudeness and arrogance is not to be believed. I will never go through quicken loans again Erica Borkenhagen Read more

Was this review helpful? 1 0

Rocket mortgage and quicken loans were a complete waste of my time. They would not provide interest rate estimates for a refinance without running a credit check. Then when all was said and done they came back with a rate of 3.99% (no points) when I am already dealing with multiple banks offering rates around 3.5%. Not even close to being competitive! Don't waste your time with them like I did. Granted there are multiple factors that determine... Read more

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I contacted Quicken Loans in the process to compare rates and fees for a mortgage refinance. Scott A****r seemed fair enough but with exception of the interest rate he kept telling me this was the best deal of the summer, better than anyone else. I just wanted a quote/estimate and had to take another phone call. He said he just had a few more questions and so I asked my wife to give him the info needed. An hour later I came out from my phone... Read more

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