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1.7 Based on 120 reviews
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  • Customers like
    • Website 6
    • Interest rate 4
    • Speed 2
  • Customers don't like
    • Being lied to 10
    • Customer service 10
    • Run around 10

I was contacted By This Company To Refinance my mortgage and was told i would get a certain rate and debt pay off and year term , through this process i was pressured into paying fee for loan process i thought i was getting , through this process the terms starting changing and what i was told was completely changed , i provided all the paperwork up front that i was asked for in the beginning when first deal was given and was it was known... Read more

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I felt comfortable with my original guy then was tossed to another guy because Patrick was promoted. Richard seemed ok now he keeps calling an emailing so I went elsewhere. They made me wait with no communication so I urge you to shop elsewhere or prepare for high stress for no reason! Add comment

In April after lots of research I decided to do cash refinance, I called Quicken Loans and spoke with Michael L. He made me feel very comfortable stating that he was going to be with me every step of the way. I agreed to move forward. He pulled my credit to make sure that I was approved and once with had gotten that out of the way the process stared. I had paid $500.00 deposit after the fact that I was approved for a professional appraisal. I... Read more

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I was contacted on 12/26/2015 by a Dave Mettert from quicken loans telling me they could save me a lot of money by doing a refi, catch was he wanted a good faith deposit of $400.00. I was hesatent at first but after about a month of phone calls almost daily I gave them the oppurtunity and the $400.00. At first things were going smooth, but evrything fell apart quick. A bad apprasil, numerous lies, uploading almost 100 documents and them... Read more

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I WAS APPROVED FOR MY HOME I CURRENTLY RESIDE IN ALMOST 8 MONTHS AGO. AFTER ALL THIS TIME, PAPER WORK AFTER PAPER WORK? ALL CHECKS CASHED? TITLE DONE, INSURANCE DONE. 4 DAYS BEFORE CLOSING? BOOM, NO LONGER APPROVED DUE TO CREDIT SCORE DECLINE. WHY? Q AND L PULLED MY CREDIT 15 TIMES. 15 TIMES. DROPPED ME LIKE A ROCK BUT HAD NO PROBLEM TAKING MY MONEY AND HAD ME DUE REPAIRS TO THE HOME I DONT EVEN OWN. THEY ARE RUDE AND LIERS. ALL FRAUD. THIS IS... Read more

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I ha d aloan asked them to reviw my financials to ensure that before I wasted my $400 on an appraisal that the ONLY thing that could go wrong was a non financial issue eg title, appraisal etc. They "reviewed" my financials assured me all was well, paid my $400 had appraisla done and jumped throiuhg hoops to get title cleared and was assured we were going to close in a week...this is now 60days plus and ticking and then hey...we cant close you... Read more

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We started our process in mid March. Asked for paperwork sent it in and everything was great. (loan specialist was awesome) once it got to the final person it all fell apart. 1 week before closing she informed us we needed about 30+ forms faxed. (stuff that takes at least week to get) She also changed our closing date because "we told her that" which we all know that's between the realtor, seller and us. So we actually had to extend our... Read more

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I applied for the loan they said I had to do thing too the home so I would qualify 90 days later still jumping throu hoops and now they won't me to fax new info in there was out of date now told them go fly a kite don't like there buissness practice at all very rood people Add comment

This company a total joke there practices should be shut down strug me out over 90 days made me spend $1000 on my home then wonted me to resend all my docs said they were out dated I'm a 794 credit rating I told them to take a hike if you won't to do a loan Ck up on this company there a scamm Add comment

Within 7 weeks of our first contact with Quicken Loans, we closed (within our lock-in period) on a refinance with a GREAT interest rate and low/reasonable fees. From our initial contact with the loan agent, to working with the financing team, to closing, we were/are pleased with the service, professionalism, and attitude of the staff and the overall smoothness of the process. Sure, we had to paint a few doors, but those were already on our to-do... Read more

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