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Quicken promised and sold the refinance on Quicken "covering all closing costs" then two days after they charged by card $500 the terms drastically changed and when I withdrew (the numbers no longer made any sense to refinance with Quicken as they changed by 3500 dollars for closing costs and the loan amount went up with "origination fees") they refused to refund the $500. The "team leaders" I dealt with were aggressive and kept passing the buck to another leader/manager because they didn't know how to answer my questions when I was proofing to them the terms changed and I was not notified.

Now I have to consider further action to recover the $500 they wrongly kept.

Be aware when dealing with this company.

Reason of review: Problems with payment.

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Marc Hdb

Hi there. My team would like to look into your situation.

Could you please send us an email at Emma@quickenloans.com with your information? Thanks!

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