Went to do a refi with Quicken. I had to pay 500 upfront as deposit". They then took more than 30 days to close and as a result I lost my rate lock and incentives offered by the lender/. Because of this I did not close!. They refused to refund any of the deposit despite the fact that they failed to close the loan in time and it cost me incentives and a loss of my rate". The delay was due to third parties dragging their feet, but the consequence was I had to pay for it - they would not share in any of the cost:. I am in the process of closing with another lender'. The worst part of the Quicken experience was that they have customer relations call you as though there is a chance to get back some of the deposit, but all he did was reiterate the terms of the deposit|. Incidentally, when you sign the terms, note that Quicken can basically change the terms of everything and you are still liable to close with them or you're out 500;. Nice policy. 129cab7



  Comments (1)
1. Written by M. Squier on October 23, 2011 from mt. laurel, new jersey, US
I'm in the process of closing with Quickenloans. So far, so good. I will report back if I have a good experience or bad one. 10/22/11

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