We are two more unfortunate people that fell for the television advertising about interest rates being at a low. We called Quicken Loans after seeing the tv advertisement. What a great over the phone offer we got. All we had to do was give a credit card for the $500 good faith money and we would get this WONDERFUL offer that was given us. Then, an unfortunate lower appraisal from this person clear from another County that made several mistakes on our appraisal. (GODD FOR THE FINANCE COMPANY) bad for us. Now, we had to have a HIGHER INTEREST RATE than was offered and pay PMI and would save nothing on getting the loan. Or we could pay thousands of dollars and get a little lower interest rate and pay thousands of dollars more to close. But wait". Another offer/. Another person from Quicken Loans!. We went through 7 or 8 different people and got several different offers only to still come up on the short end". After giving document after document after same documents after same documents after same documents to different people at the same Quicken Loans and paying fax fees after fax fees after fax fees from my bank for all these different people from Quicken Loans to fax the payoff of my first and second mortgages to the financial companies we are now out $500 and $150 and still in the same boat:. DO NOT CALL QUICKEN LOANS FOR THEIR LIES". Save your money and go to a good local bank/. You will be better off:. Where is a good old fashion class action lawsuit when you need one? 129cb24
 Comments (3) |
| 1. Written by wordup on March 12, 2012 from grand rapids, michigan, US The best way to find a trustworthy residential loan officer is to contact a trustworthy realtor in your area. Realtors work with lenders everyday and generally have only one or two that they will send their clients to. It's ALWAYS important to find an experienced LOCAL loan officer, these guys have been in the business in your market for years and are aware of property values. FYI, as of June 2012 many refinances no longer require an appraisal. |
| 2. Written by Former Banker at QL on November 6, 2011 from royal oak, michigan, US Oh goody! Glad to see the spin doctor from Quicken's social media team stopped by to give you a b.s. answer. Here's the truth---- I worked as a mortgage banker for QL and your experience is fairly typical. When I was a banker I would look up comps on people's homes because its pretty common for people not to be sure of the exact value of their house. I really tried to make sure that me and the client nailed down an accurate number of their home's worth. I really tried to follow the QL guiding principle of every client-every time-no exceptions-no excuses even though it took some time I figured it was worth it for me and the client. Fast-forward to a few weeks later.....My director gives me a review and we listen to a call I made where I talk to a client about what her home was worth. (Note: I was in no way trying to do a appraisel I was trying to "dig deep" and get info so we could see if her loan made financial sense for her.) I was told that I should just go with what the client said about their home's value and just get the deposit because the appraiser will deal with that. When I asked about the whole digging deep and making sure the client was well-serviced I was told my job was to sell loans and other people would deal with any problems. Right now lots of people don't like big banks. Who do you think Quicken sells loans to? You don't hear about them on the news BC they are not a publicly traded company. So many people who work at QL have this rah-rah I just drank the koolaide attitude but that's BC they are making $$$$$ of clients they do a tremendous diservice to. Go to a local bank or credit union, don't get scammed by Quicken. P.s. I hope the person from QL enjoys spin doctoring. You know that you are just a step away from being fired like anyone else there. I don't say that as a threat I say it BC it is how things work there. I am happy working another job at a different company and I know that you would be too. You know you think about it. |
| 3. Written by Kelly from Quicken Loans on November 1, 2011 from waterford, michigan, US Hi, I'm Kelly from Quicken Loans. I'm sorry your appraisal came in low - please know that we have no control over appraisal values. We would much prefer them to come in as you estimate it so we can close your loan. Also keep in mind, that if a loan is denied for low appraisal, we do refund, minus costs, and keep nothing. That's our policy. While I'm not familiar with your particular loan, I'm happy to look into it for you if you get in touch with me directly: |
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