Quicken Loans promised me that they do a loan for 4.5% with no money due at closing. I paid them the $400 that they wanted for a deposit. They asked for document after document after document. When I would send the document then they would want the document in a different format. The
bank statements I had to send multiple times and because i get online statements they made me go down to the bank and have a teller stamp them. Then they said weeks later that I didnt provide them with the documents. This happened several
different times with different people at their company with several different documents. I got to where I would send it to all 5 people that I was dealing with because they were so incomptent. Between all 5 of them, they still managed not to have a copy of the documents that I would send. Then I would forward them the original e-mails where I sent them the first time. They would say well it must have not came through the first time so then I would proceed to send their response to the first e-mail proving that they did get it and responded to it. This happened over and over repeatedly for 2 months until the point that I felt like they were just messing with me on purpose. They kept running my credit. The credit report is good for 30 days so I have no idea why they kept doing this. Everytime they claimed not to get something (that I had sent repeated times) they would try to blame it on me and talk down to me when I got upset. Then when it came to the end they jacked up the price on the GFE. The initial charge they had showed me to set up an escrow
acct was $180 which they jacked up to $642. When I asked why this amount went up I was told many things (which it was never explained what "many things" were) and the time I was in for the loan. I didnt drag this out for 2 months -they did. So then when it came time to close they show my pay off as $700 more than it actually is, they have the inflated GFE which they charged me $500 more than the original amount to set up the escrow acct among other things they up'd. I understand somethings such as PMI or MIP they may have no control over these amounts varying but some things they do have control over. As far as my pay off on my loan, I contacted my current lender and she said her numbers matched my amounts which is what she sent them. She said she had no idea where they were coming up with that other figure from. They proceed to tell me that I will have to pay $755 in closing costs (and mind you their paperwork is still incorrect with the payoff showing $700 more than actual) and they want me to do this". I told them that I was told there would be no closing costs/. They try to tell me that even though I am paying closing costs that really they are honoring their word of no closing costs because if I pay that $755 at closing and I was right on the pay off then I should get that money back!. They are unbelievable". I was also told I would get my $400 back for saying no deal thats not what we agreed to less costs incurred;. I'll let you know how that one turns out". If I dont get it I'm contacting the BBB;. You will also be sick to know that this company has an A+ rating with the BBB so I think many of you may want to take your complaints there.. Otherwise, they are just going to keep on doing this. 129cef5
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