New Reviewer

To combine my HE with mortage

They told me we could do it at first, then sent this appraiser over and she didn't appraise well, didn't look at any updates. I had told them the comps in the neighborhood before we even had an appraisal however the sales person convinced me it would be ok, we didn't get approved so I tried calling the help desk service center which worked out to be a scan! I had all my accounts hacked, pain! Called the sales rep I was dealing with to see if the least they could do was refund my $500.00 appraisal fee, no! I think they misrepresent what they can do and they are really conservative on the appraisals, therefore giving them on out.
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ID
#2044625 Review #2044625 is a subjective opinion of poster.
Service
Quicken Loans Fixed Rate Mortgage
Pros
  • Really good sales people
  • First week of communication
Cons
  • Total disregard of customer
  • Really good salespeople
  • Unneccessary
Loss
$500
Preferred solution
Full refund
New Reviewer

False Infomation

On 6/30/20 I spoke to Anthony Williams (480-305-****) at Quicken Loans. He told me my credit scores were 617, 599, 595. I just checked all 3 on line and they are actually 668, 668, 660. Why would he lie to me like that?

User's recommendation: Be aware of this potential issue.

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1 comment
#1929784

You think he purposely lied? How does that make sense?

These people only get paid if they do a loan. You are obviously getting your scores from somewhere that doesn't use the FICO scoring model.

ID
#2043084 Review #2043084 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Preferred solution
Apology

False Advertising

I had a promotion and mentioned several times. They closed the loan and did not apply the amount. Even though I mentioned this amount and the deal they are now telling me that I did not call the correct phone number.

User's recommendation: DO NOT USE Quicken Loans. Other companies are competitive and stand behind there communications.

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ID
#2039653 Review #2039653 is a subjective opinion of poster.
Location
Bellingham, Washington
Loss
$2500

4 attempts to start loan

Hello Can I schedule a call to start a refinance I have reached out 3 times by phone and chat online and I have not gotten any assistance fade-in a licensed mortgager in North Carolina.
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ID
#2019426 Review #2019426 is a subjective opinion of poster.
Location
Smyrna, Georgia
New Reviewer

Pissed off.

Quicken Loans - Pissed off.
Quicken Loans - Pissed off.
Don't go through financial hardships with Quicken / Rocket Loans because they will jack your payment up when you can not afford to pay any more than what you were, then they will say it was not them but someone else.

User's recommendation: Go with someone else .

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ID
#2004731 Review #2004731 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Pros
  • Nice people
  • Orinal offer that was supposively fixed
Cons
  • Really let down at this moment
  • How little they care for customers
Preferred solution
Price reduction

Service

I gave a deposit because they could beat my existing deal. They couldn't and made a $10,000 error on their estimate of proceeds. They also claimed to my credit card company that they did an appraisal in my home which was a lie. I asked for my deposit back but they wouldn't refund me. I would stay away from this company.Only company that wanted an upfront fee. Only company that insisted on up front money. Now I know why!!!

User's recommendation: Don't use this company. Many better ones out there.

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ID
#1999393 Review #1999393 is a subjective opinion of poster.
Location
Aurora, Colorado

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Verified Reviewer
New Reviewer

Unethical business practices

I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified. We had an appointment to sign closing documents on Friday, May 22, 2020 at 11:00 am and they never showed up. They rescheduled for 3:00 pm and again never showed up. Today, May 27, 2020 we had another appointment set for 10:00 am and again they never showed up. They don't even call to let us know that they are not coming. They just don't show up. We keep taking days off of work and they keep making us reschedule. Then they don't show up again.
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2 comments
#1891283

Had same thing happen to us. No call no show

#1885256

They finally delivered!

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ID
#1951404 Review #1951404 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Lying and incompetence

When we decided to refinance the first time in 2019, everything went smooth. Quick closing and had a better rate than originally. Of course the rates dropped to all time lows again in 2020, so we refinanced with them again in March. No cash back, no changes in income...
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1 comment
#1865085

Never use quicken loans. They are a call center and pass you from one person to another and are dishonest.

Not very professional and a waste of time.

Utilize a reputable bank instead. Don’t waste your time.

ID
#1933234 Review #1933234 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Pros
  • First week of communication
Cons
  • Delay
  • Customer service
  • Dishonesty
Preferred solution
Deliver product or service ordered

Escrow account

I do not have any complaints I didn't call today I talk with someone on last week am all good. .
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ID
#1898075 Review #1898075 is a subjective opinion of poster.
Location
Smyrna, Georgia

They have lied to me and stole money from me

I have been trying to get a loan from them for the last month and a half! They keep demanding documents which i provided and the keep demanding a final divorce decree which I don't have yet! They told me that i was approved took my $400 .00 deposit and kept me on the hook for well over a month. They are liars, cheats: and con artists. I believe they won't loan me the money i need to buy my ex out of the house because of my age!!! They are the absolute worst mortgage company on the planet!!

User's recommendation: Don't use quicken. They ate all liars.

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ID
#1895812 Review #1895812 is a subjective opinion of poster.
Location
San Bernardino, California

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Verified Reviewer
New Reviewer

Charged money for appraisal that I did not receive nor want

I was contacted by a loan officer, Liliana Esquer. She said she was based in New Mexico. She indicated that I could receive a refinance loan that would be less than the one I currently have and I was particularly interested in a 20 year loan. I told her that before I agreed to any loan that I would have to see the paperwork in writing that I could read over, as everything was being done rapidly over the computer. She asked me for a credit card to obtain an appraisal. Once I gave her the credit card info., the terms of everything she previously discussed suddenly changed and she told me that I would be approved for a 30-year loan, which would be more than the one I have now. Who would agree to that? I told her I'm pulling out of any further conversations with her as she misrepresented herself and lied to me telling me things she thought I wanted to hear to keep the process going. I wanted a full refund of my $400, but as yet have not received it. I asked my credit card company to seek resolution, but am uncertain this will ever happen. DO NOT USE QUICKEN LOANS!! They are cheats as far as I'm concerned.

User's recommendation: Run away and seek a reputable company.

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ID
#1885154 Review #1885154 is a subjective opinion of poster.
Cons
  • Company stole from senior citizen
  • Misrepresentation
Loss
$400
Preferred solution
Full refund

Tried of them spam calling me

Don't use Quicken Loans. I already have a loan with them and they call me nearly everyday and try to sell me more. I have complained and they still do it. Unless you like getting called everyday to buy something you have already bought run away from Quicken Loans and Rocket Mortgage. Horrible! Run, don't walk!
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ID
#1881986 Review #1881986 is a subjective opinion of poster.
Location
Bishop, California

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Verified Reviewer
New Reviewer

Terrible Experience - They Lied to me, then refused to fix their mistake noting that 'retraining' would occur

They will LIE to you to get you to apply! Anything to get you to apply, including false pretenses. I received a mailer advertising a Quicken Loans Match or Beat mortgage offer. I was closing with another mortgage company in a week, but went ahead and gave them a call. Having experienced this before, I specifically asked the Loan Officer if the offer applied to Closing Disclosures as well as Loan Estimates. The flyer in the mail did not specify. He confirmed that the offer did apply to Closing Disclosure. After this, I gave permission to pull my credit to see if they could match or beat. They could not, so I was told I qualified for $250 because they couldn't match or beat it. I was then transferred to a different department, submitted all the requested documentation after closing, and was then told that no, the closing disclosure didn't qualify. I appealed, and was told someone would 'research' the situation, after I explained what happened. I asked that, if they couldn't uphold their offer, then I'd like to have the hard credit inquiry removed. This person then went on vacation for 3 days, then called me and told me they had researched it and would not honor the match or beat offer, nor would they remove the hard check because doing so may cause the credit bureaus to revoke their ability to pull credit. When pushed, she further clarified that the only way to remove a hardcheck would be for them to report it as fraud, which she stated was not the case. Despite the false pretenses and lie I was told in order to give my assent to the check. Had they told me upfront that the offer did not apply to Closing Disclosures, LIKE I ASKED, then I would not have consented to then running my credit. I supplied email documentation of the situation as proof but was still told they would do neither of my requests but would undertake necessary internal training regarding my situation so it wouldn't happen again. This is a TERRIBLE company. Their Loan Officers will say anything to get you to apply even under false pretenses, they will not honor their word or offers, they won't fix their mistakes, and they don't care if they're wrong in the situation. Please, reader, use ANY other company but this one!

User's recommendation: Please, use ANY other company by this one. They will LIE to you to get you to be their customer, then say 'oops' later. No accountability.

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ID
#1874484 Review #1874484 is a subjective opinion of poster.
Pros
  • Advertise everywhere
Cons
  • Company has no integrity
  • Are all cons trying to get you to take thier loan out
  • Will run your credit under false pretenses
Preferred solution
Remove the Hard Check from my credit report, or honor your deal as your agent promised

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Verified Reviewer
New Reviewer

Horrible company

I refinanced last year. The representative lied from the beginning about program they offered and the process. Lousy customer service. You could never reach anyone. Literally hours on hold and disconnected. Lied about closing date..it ended up being 6 weeks later than promised. With coronavirus I was laid off....wanted to do a forbearance. No payments for 3 months--then ALL the payments in one lump sum PLUS the payment due at the end of the 3 month period.They refused to tack the payments onto the end of the loan--just extend the mortgage. NOPE!!! I asked the guy if the bank was actually owned by the mob.I have purchased 10 houses in my lifetime. I went with them due to their promises. They are the worst company I have ever worked with....when this is over I am refinancing again--DO NOT USE THEM.

User's recommendation: DO NOT USE THIS COMPANY.

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ID
#1859445 Review #1859445 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Pros
  • Crap company lousy customer service
Preferred solution
Apology and changes in the way they do business and treat consumers

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Verified Reviewer
New Reviewer

Horrible experience

Huge problems with refinancing. Unprofessional employees who mislead, provide with incorrect information and fail to perform their job. We have waisted a lot of energy, had our credit score checked and then found out that the provided information was inaccurate. Stay away from this company

User's recommendation: Stay away.

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ID
#1850761 Review #1850761 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Service
Quicken Loans Refinance
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