872 views
New Reviewer
4 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.4

CONSUMERS BEWARE. If you read the reviews from consumers that provide details, you will see this is not an isolated experience.

Quicken Loans (now trying to give their reputation a new start by promoting themselves as Rocket Mortgage), somehow got all of my personal information after I entered it into a mortgage loan rate comparison tool. I immediately began receiving 2-3 phone calls per day from a Quicken Loans Salesman named โ€œJohnโ€, out of Detroit. I had already been warned by at least 3 other friends that Quicken Loans will lead you on, while continuously requesting more and more documentation, only to disapprove the majority of those who apply. They also openly admit that they sell their mortgages, so be prepared to have your mortgage sold off to the highest bidders.

I told the salesman EMPHATICALLY that I did not want another hard inquiry on my credit report and that I was already well into a loan application with another lender. John told me that he cannot give me any info about their rates until he reviews my credit report, but assured me that it would not result in another hard inquiry on my credit report. After me repeating my concern at least twice and him assuring me it would not result in another hard inquiry, I agreed for him to check my rate. He proceeded to sell me on EXTREMELY devious and misleading loans that pretend to have a specific APR, which are then saddled with extravagant closing costs (nearly $20k!), percentage โ€œpointsโ€ and other complicated means of getting their cut of profit before selling off your loan.

I told the salesman I was not interested in proceeding with the loan based on the information provided. He proceeded to call and text me 2-4 times per day, while I was at work and during meal times. Eventually I was so fed up with the harassment that I blocked his number. I recently found out it DID result in an additional hard credit inquiry on my credit report.

When I called in to Quicken Loans to request they remove it, I got transferred to multiple people and told someone would call me back. About 4-5 day later, Joshua from the โ€œexecutive office of Quicken Loansโ€ called me, saying he had listened to the recording of my call with John and wanted to hear my side of the story. When I explained what happened, he said that John had explained it to me sufficiently and that โ€œhe did nothing wrong as far as we are concernedโ€ and informed me they will NOT be removing the inquiry.

Now that Iโ€™m writing this review, I saw that there are MANY other identical or similar reviews from other consumers. MY OPINION IS THAT YOU SHOULD NOT WORK WITH QUICKEN LOANS OR ROCKET MORTGAGE.

Reason of review: Not as described/ advertised.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Dorita Okt

lesson learned, next time refinance through your bank like did on 3 different mortgages for 3 different houses. First time I financed through my bank.

Second time was again through the same bank.

Third time, through my bank, same bank all 3 times, no problems. When buying a house, finance through your bank not random mortgage companies who jerk you around every chance they get

Guest

They just got my $500.00 ..and make me sign agreements without EXPLAINING what I was signing..all they want is the $500.00

Guest

I'm finding out what an awful company they are and how they lie and take advantage of seniors. They don't care about anything more than money .

ill probably be out my Good Faith deposit. Found out after the fact that it was for appraiser which they never stipulated.

Went ahead with loan without my consent. Now they won't let me alone

Guest
reply icon Replying to comment of Guest-1487854

If a Class Action lawsuit is started against Quicken Loans (now trying to hide their bad reputation by changing name rob rocket mortgage), I will definitely be participating.

Rocket Mortgage Reviews

  1. 113 reviews
  2. 26 reviews
  3. 7 reviews
  4. 0 reviews
  5. 3 reviews
Rocket Mortgage reviews