I had attempted to refinance a home equity loan with Quicken Loans.They have you sign electronically online as they send you paperwork through email.
You should read the material but the font is no bigger than a 6 (tiny). When I realized that their closing fees were almost $9000 on a $70000 loan, I changed my mind and canceled. On their fee page there was a $550 charge for an appraisal. They had sent this to my credit card, I couldn't cancel it.
I called the appraisal company and canceled the appointment in advance. No appraisal was done but Quicken refuses to refund my money saying the fee actually covers "other" costs.
I have talked with three people in the company with no satisfaction.
Review about: Quicken Loans Loan.