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I've had two loans with Quicken: A puchase and a refinance. The purchase went fine, but my refinance was a nightmere.

Do not buy into their "speedy" loans. I gave them all of their documents on time and they waited until the last day. However, the worst was yet to come, I signed closing documents a week ago and was supposed to be wired "cash out" funds last two days later. Come to find out the funds never arrived at my bank.

No one ever called. I had to find out myself several days later! They stated that they were doing a final audit AFTER the loan was closed and this was the reason why funds were not dispersed.

They said they're working on it, but to date, I still do not have the funds in my account. Completely unacceptable!

Product or Service Mentioned: Quicken Loans Loan Refinance.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I liked: Easy to follow website for document submittal, Original loan.

I didn't like: Not being delivered what was promised.

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Anonymous
#1388642

I suppose it depends on who your contacts are.

My refinance with them went smoothly ( more or less, it seemed like I needed to remember things I forgot back in '56 )

Their rates were the best.

My original lender : HUNTINGTON BANK : was a true pain to deal with.

Their bag of tricks includes lies, excessive charges, high rates, more lies, more charges, and ME ; walking out (politely) during yet another review.

They also failed to disclose vital pertinent info regarding business policies. They set us up with a predatory insurance company who cancelled our policy before the house as even complete. (after taking money of course and demanding more) I'm sorry you didn't like QL, but at least you didn't get devoured by HUNTINGTON.

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