I've had two loans with Quicken: A puchase and a refinance. The purchase went fine, but my refinance was a nightmere.
Do not buy into their "speedy" loans. I gave them all of their documents on time and they waited until the last day. However, the worst was yet to come, I signed closing documents a week ago and was supposed to be wired "cash out" funds last two days later. Come to find out the funds never arrived at my bank.
No one ever called. I had to find out myself several days later! They stated that they were doing a final audit AFTER the loan was closed and this was the reason why funds were not dispersed.
They said they're working on it, but to date, I still do not have the funds in my account. Completely unacceptable!
Product or Service Mentioned: Quicken Loans Loan Refinance.
Reason of review: Problem with delivery.
Preferred solution: Deliver product or service ordered.
I liked: Easy to follow website for document submittal, Original loan.
I didn't like: Not being delivered what was promised.