We were given a pre-approval letter by Quicken Loans in February 2017 to buy a house specifically the one we were renting at the time. Our lease was up in May and the owner gave us a chance to buy the house.
My husband gave the broker Nick Babut everything he requested, and continued to do so every week. The property manager was also in contact with the broker and was ready to get a contract signed, but the property manager and us were told not until the first week in April. We tried to contact the broker Nick Babut the first week in April by phone calls, email, and text with no respond. Then 2 weeks before our lease was up his supervisor called us and stated we did not qualify for any loan.
We spent $2,000.00 dollars trying to finalize a contract and we were out of a place to live. We had pack up our house and put everything in storage and had to also spend $2,000.00 for a hotel until we could find another place to live. When we tried to talk with Quicken Loans on this we were told by Ms.
Szukhent to bad and it was their broker that caused this to happen, and even though their broker should have told us within 30 days we didn’t qualify their company did nothing wrong and any money we are out is just the way it is. Quicken Loans doesn't care about the consumer only the money.
Product or Service Mentioned: Quicken Loans Fha Loan.
Reason of review: Loss of home and money.
Monetary Loss: $2000.
Preferred solution: Full refund.
Quicken Loans Cons: Were not honest from the beginning, Given false hope, Incompetence and lack of common sense, Really let down at this moment, How they treat customers.