Product: Quicken Loans Customer Care Clear all filters (33 of 33 reviews match)
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So we were trying to purchase a home.Applied for a loan with QL. I sent them all the paperwork they asked for. Paid for the house appraisal. We were told in the beginning we were pre approved, which means nothing!!! 4 days before the closing date, we were told we...
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Quicken Loans Customer Care
#1112776
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How do I get preapproved then they call me and say they are using a new system and I'm not approved anymore??Also they don't answer the phone when you try to call them.. his director was covering down and wouldn't answer. I had to call customer services to finally get...
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1.0
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Quicken Loans Customer Care
#1102246
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Quicken Loans told us the home that we wanted to buy "is on Indian Land" so I checked with state officials who told me there is NO Indian Land anywhere in our entire state. Quicken Loans told the buyers, who were buying our home "AS IS" that there was no way the...
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2.1
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Quicken Loans Customer Care
#1094650
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Bogus Calls From Quicken Loans

#1085969
They have went so far as given me the name Andrew. They some how gotten my cell number and get different people to call and leave a message everyday. I have not inquired anya of there services neither am i interested. They are really pesty and annoying.
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Quicken Loans - Mortgage loan

#1074571
We were approved for a home loan for 150000 around 2 months ago and faxed all paystubs 1 month ago. Also received calls from co once a week wanting to know,if we found house yet and 1 day after we did and realtor placed our contract and bid into seller we got a call saying we couldnt have the loan after all. So now we have to withdraw everything. This is so unprofessional.
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Quicken Loans Customer Care Review

#928703
1.0
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Quicken loans deleted my negative review of Renee. She discriminated against me because I am elderly. I'm only 62 years old but I'm retired. Young people need to learn that they cannot disrespect older citizens and get away with it. I will be filing an age discrimination lawsuit.
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Quicken Loans Customer Care Review

#921382
They called daily for weeks after I told them I did not want a loan from them and then made the mistake of telling them why. I never applied for a loan with them. They then sent me a letter stating my loan request had been denied because repairs were needed for my house. Talk about dishonest! Buyer beware don't go there or even speak to this dishonest boiler room of hucksters. Hang up.
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I received a call from someone and my deal with my bank for my home is still better than what quicken loans could've done for me. So I told the customer service rep to delete my info. Now May 17' and these people are still bombarding me with phone calls. I have asked...
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1.0
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Quicken Loans Customer Care
#1051397
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Was trying to buy home that was renting and living in.Nick Babut assured us we qualified for buying a home with a FHA loan. We proceeded to tell the owner and property management company that we were buying the house, and it would be bought before our lease was up on...
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1.0
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Quicken Loans Customer Care
I didn't like
  • False advertisement
  • Really let down at this moment
  • Illegal
#1050480
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I filled out one form for quicken loan and was turned down. then the phone calls started 1 to 4 times per day to call them back which I did not since they tuned me down the first time which took over an hour of my time. after days of not calling them back you would...
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Quicken_Loans
Quicken_Loans

Hi there, we are sorry to hear this and can certainly have you opted out. Send me an email with the subject "opt-out" and the number you're receiving calls at to amanda@quicke...

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Quicken Loans Customer Care
#1042930
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I went with different mortgage company and got my approval!! what else can I say they have the worse customer service, and I don't trust them, they advertise how great they are EXCUSE ME, stop the lies, tell people up front what they need to qualified with you. don't play with people telling that you can make it happen when you can't, it does hurt, to think your going to be able to get a house and then you don't, I wish all that go thru quicken loans...
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Quicken Loans Customer Care
#1030931
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They should of figured out that I didn't qualify before they did an appraisal. These people are scam artists and thieves. They do not belong in the loan business. They need to be sued and they need to pay back every dime they scammed people. These people that work for this company are shysters. Do not use quicken loans...
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Anonymous
Smitty

Did the deal fall through because you did not have at least 20% equity ?They can't know that until they get an appraisal.We got hammered by Hunt****** Bank who went out of the...

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Quicken Loans Customer Care
#1029158
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Never ending paperwork.Nothing is ever good enough. It is like they work against you not with you. Lack of "local" experience hurts a countrywide lender. The "Rocket" explodes after takeoff ! Don't *** ! You are just a number. Nothing more. Impersonal and...
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Anonymous
Melissa Welch

Just had a similar experience. They tell you one thing then later it's another. They say we need this and this and then they say oh and we need this. They tell you you're appr...

1.4
Product
Quicken Loans Customer Care
I didn't like
  • Impersonal
#1017986
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lies and very rude.....I am the one who takes care of everything because my husband is at work but I can not cancel our acct he has too...That is bull...My husband wanted me to do it but now after a hard days work he has to take time out to call (if he can) when I...
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2.2
Product
Quicken Loans Customer Care
I liked
  • Website
I didn't like
  • Mislead you
  • Lied constantly
  • Very pushy
#1009274
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