The first thing is the upfront $500, which they tell you will be taken out of your bank account down the road, towards the end of the loan process, but they took it out immediately without warning and made our bank account overdrawn and we incurred fees. They also contradict themselves and say the $500 will be rolled into the loan and you will be that money back if your loan is denied!
WRONG! LIARS!! Then, the endless paperwork that is NEVER enough. Then, demanding that we pay off certain bills that we did not have to causing us more out of pocket money.
2-4 hard credit inquiries that were uncalled for! Handing off the loan to no less than 7 different people in the process. Appraisal was ridiculously low when my neighbor, who's house was built by our builder with the same, $185.82 cents a square foot was sold for $649,000. Our appraisal came in at $650,000, $1,000 more than their smaller home.
We have over 400 more of the same HIGH END square feet than them which would have brought our appraisal past $700,000 which was needed for us to secure our loan. They denied the loan because of the appraisal which is their standard MO and refuse to give us our $500 back, though they say it's for the appraisal and to pull your credit report which is an out and out lie. Then when all is lost, they bombard you with salespeople from Quicken trying to get you to secure a loan with them!
No communication and crooked practices all the way around. No wonder the Federal Government is suing them!!
Reason of review: Pricing issue.
Monetary Loss: $700.
Preferred solution: Full refund.
I didn't like: Breach of contract and wire fraud, Intentional run-around, Uninformed, Unneccessary.