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I refinanced with Quicken loans over a year ago and was promised a fix rate/ mortgage. Recently, they started sending me notices that they did not have proof of my Insurance and would buy it for me.

I had Insurance and always paid it on time. I immediately contacted my Insurance company and they sent them notice of my Insurance coverage on July 16th 2019. Quicken loans continued to send me notices, I continued to contact my Insurance company and they continued to send them notices of my Insurance. All of this is documented.

It did not seem to matter to Quicken loans and they insisted on buying me additional Insurance and setting up an escrow account even though my current insurance was paid up to date. I also had never had missed or been late on a payment. My credit score is over 800. On October 6th 2019, 3months after they received notice of my Insurance, Quicken loans still decides to automatically deducted an additional $1300, AN ADDITIONAL THIRTEEN HUNDRED DOLLARS, from my account for Insurance and Escow.

I already paid my Insurance for the month and they had proof of that, they had even sent me a letter stating they had proof of my Insurance, but it didn't matter, they still automatically deducted $1300 more dollars from my account. TO MAKE MATTERS WORSE, THEY SAID THEY WILL TAKE AN ADDITIONAL $1300 OUT OF MY ACCOUNT IN NOVEMBER TOO AND THERE IS NOTHING THEY CAN DO ABOUT IT UNTIL DECEMBER. I do not understand why they cannot refund my account sooner and what they are doing with my money. It am truly frustrated as a citizen of the United States and a human being and as a consumer.

I feel this is unjust and my rights are being violated.

I do not understand how this can be fair and how they do this constitutionally. I am open to any advise.

Reason of review: Problems with payment.

Monetary Loss: $2600.

Preferred solution: Full refund.

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Marc Hdb

Our team would like to research your situation and get a better understanding of what happened. Please reach out to Andrew@quickenloans.com with your loan number and preferred contact information so that we can further assist. Thanks!

Paula L Rjn
reply icon Replying to comment of Marc Hdb

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