Product: Quicken Loans Loan Clear all filters (229 of 229 reviews match)
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Quicken Loans - Loan to close 70 days not close yet

1.1
Details
Very Good in sale marketing 70 days later my loan is not yet finish Dedicated person seems only know the marketing side Very poor underwriter time frame
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1 comment
Quicken_Loans
#1746469

We're sorry that your experience with us took longer than anticipated and we understand how this can be frustrating for you. Our team would like to take a look into your situation.

If you'd like to provide your preferred contact information to help speed things up, please email Andrew@quickenloans.com. Thank you!

Review
#1650184 Review #1650184 is a subjective opinion of poster.
Service
Quicken Loans Loan
Pros
  • Pre-approved process
Cons
  • Follow though
Reason of review
Problem with delivery
Loss
$70
Tags
  • Manipulating Sales
1.0
Details
Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but...
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Review
#1644149 Review #1644149 is a subjective opinion of poster.
Service
Quicken Loans Loan
Reason of review
Poor customer service
1.9
Details
They rolled my old escrow over into the principle of the new loan when they were supposed to return the $2100 back to me in a check. The banker Daniel arbitrarily decided to TELL me that's what was going to happen even though I wanted that money back. He basically said...
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1 comment
Anonymous
#1742145

Our team would like to research your situation to get a better understanding of what happened here and also identify any possible opportunities at this time. Please reach out to Andrew@quickenloans.com with your contact information and loan number. Thanks!

Review
#1640471 Review #1640471 is a subjective opinion of poster.
Service
Quicken Loans Loan
Pros
  • Huge company that handle home loans exclusively
Cons
  • Unreliable employee communication
  • Unreliable
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Quicken Loans - Agent ignorant of FHA203k loan

I called to ask questions about FHA 203k loan. As i tried MANY times to ask about and even explain Agent TOTALLY didn't listen or try to understand what I was asking about AND THEN she Really over stepped by running a hard credit check BEFORE i okayed it And Again BEFORE SHE UNDERSTOOD WHAT I WAS ASKING, ASKING ABOUT. TERRIBLE EXPERIENCE
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Review
#1640073 Review #1640073 is a subjective opinion of poster.
Service
Quicken Loans Loan
Pros
  • Customer service
  • On line
  • Accuracy
Cons
  • Agent unable to understand fha203k
Reason of review
Not as described/ advertised
Loss
$35
Preferred solution
If agent doesn't know what a FHA203K loan is, find out
1.6
Details
An absolutely terrible and frustrating experience, by far the worst I have ever had. I have purchased 8 homes during the past 40 years and refinanced those properties several times, NEVER with the hassle I experienced with Quicken Loans/Rocket Mortgage. And, every one...
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Review
#1633437 Review #1633437 is a subjective opinion of poster.
Service
Quicken Loans Loan
Reason of review
Order processing issue
Dear Quicken Loans: Not impressed. At all. We started the process of refinancing our home by explicitly stating that the purpose was to draw equity in order to replace the roof. You took an application fee. You took $500 for an appraisal. And then you turned around and...
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Review
#1615550 Review #1615550 is a subjective opinion of poster.
Service
Quicken Loans Loan
Cons
  • Unprofessional
  • Getting jerked around
  • Were not honest from the beginning
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • fraud dishonest
2.2
Details
Wish I had copied/pasted my complaint letter. I really can't re-hash everything so here's the basics. There communication was very slow. Days would pass before getting qualified updates on the process. This significantly reduced our time and ability to ask questions,...
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Review
#1610366 Review #1610366 is a subjective opinion of poster.
Service
Quicken Loans Loan
Pros
  • Interest rate
  • First week of communication
  • Pre-approved process
Cons
  • Unethical business practice
  • Dropped the ball when it mattered to me
  • Communication
Reason of review
Poor customer service
Loss
$6000
Preferred solution
Price reduction
1.0
Details
Quicken Loans, at first sign up, was great! And then, they would demand info within 24 hours or we wont close on new home by closing date. They demanded more on info they had 2 1/2 weeks before. There was no way we could collect it that fast! They would not give loan...
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1 comment
Anonymous
#1725415

I have had the same problem with the well and septic system and quicken loans. I wonder if this a scam to get money for "appraisals" and other things?

Review
#1605851 Review #1605851 is a subjective opinion of poster.
Service
Quicken Loans Loan
Cons
  • Ineot
  • Totally incompetent
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Quicken Scam Loans

Quicken Loans - Appraisal Nightmare

1.0
Details
On May 15, 2019 I paid $500 for an appraisal on a house. One business day before we closed (2 months later) another appraisal was done without our permission. The second appraisal was 15 grand lower than the one we paid to have done. Rocket mortgage is the worst company in the world. We had to rent 2 storage units for months because they kept pushing our closing date back further and further. Took 3 months to get what we thought was the "real" closing date, and they pulled that appraisal crap. Now we are stuck with extra bills and homeless. Dont make the same mistake we did! They are not to be trusted and are extremely unprofessional. If i could give 0 stars I would.
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Review
#1591366 Review #1591366 is a subjective opinion of poster.
Service
Quicken Loans Loan
Cons
  • Nothing was fine about anything
  • Were not honest from the beginning
  • Dragged their feet and missed my closing date
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Full refund
Tags
  • Mortgage Scams
  • Quicken Loans Incompetent

Contact Quicken Loans Customer Service

Mailing Address:
Quicken Loans Inc.
1050 Woodward Ave.
Detroit, Michigan 48226
United States
Phone:
(800) 251-9080
All Quicken Loans Contacts

Quicken Loans Reviews

  1. 256 reviews
  2. 81 reviews
  3. 17 reviews
  4. 8 reviews
  5. 13 reviews
Quicken Loans reviews
1.4
Details
They are pushy to get your busy but fail to assist any further in process. they will accept a document then turn around decline pet. Bob Walters President and COO - Quicken Loans. Need to read the complaint and see why so many consumers end the process with quicken...
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1 comment
Morrical
#1716943

Quicken Loans is a horrible company to deal with no matter what your finances are or what your credit score is. Quicken Loans will also mess up your credit.

Review
#1585850 Review #1585850 is a subjective opinion of poster.
Service
Quicken Loans Loan
Reason of review
Order processing issue