Quicken Loans makes a mistake, customer pays for it
While in the process of refinancing my loan with a VA loan through Quicken Loans, I was going to pay off 6 debts. After the loan was closed, they sent me 5 checks.
The one debt that I wanted to pay off, they did not send a check. I contacted them and they said they would look into it. They admitted that during the early process, this one debt was discussed. They made out a check to an account that I don't even have and said that since it was on my credit report, it had to be paid off.
The one debt I wanted to pay off was also on my credit report. They admitted miscommunication on their part. They refuse to make this right.
Quicken Loans is a corrupt company and I will never recommend them to anyone. They should be investigated.
Reason of review: Problems with payment.
Quicken Loans Cons: How they treat customers, Customer support.
Location: 1050 Woodward Ave, Detroit, MI 48226, USA
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content