Product: Quicken Loans Mortgage Clear all filters (127 of 127 reviews match)
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Quicken Loans - Class Action Lawsuit

1.1
Details
I have read a lot of reviews about Quicken Loans(Rocket Mortgage) and it appears that they promise certain terms and rates then have the applicant pay a "good faith deposit" they then do an appraisal with an appraiser of their choice, then change the terms and rates after the appraisal is done. You either take their new terms and rates or lose your "good faith deposit". This seems to be a scam and it might be time to start a Class Action Lawsuit. Will update as soon as I find out.
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Review
#1681240 Review #1681240 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Lied constantly
  • Incompetent
Reason of review
Bad quality
Tags
  • AVOID QUICKEN LOAN
  • Quicken Loans Lies
2.0
Details

Update by user Nov 09

Now into November 2019. Quickens response was that they are sister companies with the appraisal company and they did tell me that, so I should have known. They said they do not have any contact with the appraisers, but I looked at the appraisal company website and they...

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Review
#1677204 Review #1677204 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Pros
  • On line
Cons
  • Never again
  • Mislead you
  • Bait and switch tactics
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund

Quicken Loans in Dallas, Texas - Dishonest practices

1.3
Details
Used old account when I called to make a payment. I read the routing and account numbers, but they chose to use the account from five years earlier when I set up the loan. They didn’t even tell me, just let me read the numbers and pretend they would use them. But they lied! Then tried to get me to pay a late fee. DO NOT USE QUICKEN LOANS!
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Review
#1663643 Review #1663643 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Reason of review
Problems with payment

Quicken Loans equals fraud!

1.0
Details
I wired the funds to pay off a mortgage in accordance with their payoff statement. They called to tell me they won’t accept the payoff unless I pay another $1150. For 9 days of “homeowner insurance”. They told me there wasn’t a name for the insurance company nor was there a policy number. Fraud and lies are the foundation of their business... stay away from Quicken!!!
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Review
#1661061 Review #1661061 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Very deceitful
Reason of review
Poor customer service
Loss
$1150
Preferred solution
Let the company propose a solution
Tags
  • Complaint about Quicken loans
1.1
Details
STAY AWAY - I would not recommend Quicken to anyone. One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now. 1 of my tax bill from the city was not delivered and was sent to them. They...
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1 comment
Anonymous
#1748996

Thanks, will stay away from this company

Review
#1647205 Review #1647205 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • So-called customer care
  • Getting jerked around
  • Layers
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Quicken Loans Scam Fraud
  • Complaint about Quicken loans
  • Quicken Loans Scams
  • Quicken Loans Incompetent
  • Quicken Loans Lies
1.0
Details

Update by user Sep 08

No

Original review posted by user Sep 06

I contacted Quicken Loans to compare a loan package I was offered by a builder on a new purchase. The loan officer asked me a few questions and requested to run my credit. I told her that I wasn’t ready to have my credit checked. I was approved by another company and...
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3 comments
Anonymous
#1744883

This is NOT in support of Quicken Loans, but the rate you get does depend partly on your credit score.

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Review
#1646282 Review #1646282 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Unwillingness to help
Reason of review
Poor customer service
Preferred solution
I have no request. Just want the world to know the true company.

Quicken Loans - Lying stealing lazy stupid ***

We're now in breach of our contract. *** YOU. My clients have spent all this money and in the last days you start making excuses, just excuses, not a good reason in them. If another client shows up with a useless piece of *** pre-approval from Rocket/Quicken I'll have another company that listens & closes loans hep the client. BTW I'll cost them thousands by posting everywhere & Quicken just doesn't care!
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Review
#1645599 Review #1645599 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Intentional run-around
  • Lied to
Reason of review
Poor customer service
Loss
$9700
Preferred solution
Close the damn deal!
Tags
  • quickenlyingfuckers

Quicken Loans - Worst company

1.0
Details
I am seeking information regarding starting a class action lawsuit against Quicken Loans. I can’t do it by myself as they are a big company and local attorney won’t touch it. I attempted the home loan process. Answered their time consuming questions. Gave them $500 good faith payment. Went through run around for months on end only to be told they can’t close the deal. Anyone out there that knows of a class action lawsuit that can be started against quicken loans can count me in.
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Review
#1644574 Review #1644574 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • High sales pressure take your money job
  • Bait and switch services
Reason of review
Bad quality
Loss
$750
Preferred solution
Full refund
Tags
  • Complaint about Quicken loans
  • Don t Bother With Quicken
1.0
Details
I have two weeks of logs in the message boards, emails and escalations that prove this is the worst company ever. DO NOT USE THIS COMPANY. Unless you want a pro bono babysitting job to herd these retarded cats you should pick a different company.
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1 comment
Quicken_Loans
#1740565

We're sorry to hear that you feel this way and would like to review the communication between you and our team to identify any possible opportunities and also address your concerns. Please reach out to us at Andrew@quickenloans.com with your loan number and preferred contact information. Thanks!

Review
#1638324 Review #1638324 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Reason of review
Order processing issue

Contact Quicken Loans Customer Service

Mailing Address:
Quicken Loans Inc.
1050 Woodward Ave.
Detroit, Michigan 48226
United States
Phone:
(800) 251-9080
All Quicken Loans Contacts

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Quicken Loans - Will not return insurance claim check

2.6
Details
On 7/9/2019 Quicken Loans received an insurance claim check from me to endorsed and return to enable the repair of my damaged roof. Today, 7/25/19, I have not yet received that returned claim check and my needed repairs are not being addressed. Sixteen days that check has set on some ones desk without resolution of whatever the problem is present. (I would guess gross incompetence or complete indifference.) No reason is given. Twice they have sent me emails stating that they are missing documents but when I call, they can not tell me what is missing or why they sent that email. I believe it is just so that they can add five more days to their hold time. Do not use Quicken Loans, they are engineered to aggravate.
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Review
#1599628 Review #1599628 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Pros
  • Interest rate
Cons
  • Unresponsive to consumers needs
  • Service personel
  • Totally incompetent
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Complaint about Quicken loans