Quicken Loans Mortgage Refinance Reviews

1.3
(7 reviews)
Product or Service Quality
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I recently refinanced my mortgage with Quicken loans and it was one of the WORST experiences of my life! I will adamantly tell anyone looking to refi or purchase a home NOT to go with Quicken. They are so big that it became abundantly clear that I was not even a blip on their radar and if they lost my business, it was no big deal whatsoever. Unfortunately, I was too far along in the process by the time I realized this, so I stuck with them. The...
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The whole process with Quicken Loans has been painful and something we will soon not forget. In the beginning things were going smooth but that was short lived. A week into the process we provided countless documents, many the same, to them as they came in. We didn't have a "To Do List" around for more than a few hours. Our first red flag should have been the requests to keep giving more and more documents all relating to the same thing over...
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There is nothing QUICK about Quicken Loans. The mortgage refinance process with Quicken Loan was the absolute worst experience I have had with ANY business, bar none. First, you speak with someone who obviously is there to “*** out” potential clients who might not qualify. Then you get an actual loan officer who asks you the very same questions you were just asked. The loan officer makes lots of promises about timeliness and “award winning”...
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1.3
I didn't like
  • Were not honest from the beginning
  • Too many people to deal with
  • Layers
#927163
I did a VA cashout refinance loan with quicken (one of the few banks/places that do it).Everything went smooth as ***, the paperwork went extremely quick, I had everything, and there were no issues YET. One month in and about to close the appraiser (their appraiser) FINALLY comes and does his thing. He was extremely nice and I thought it went smooth again. But the home was at least undervalued by 25k. Quicken wanted to give me 110 when I owe 104...
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Anonymous

Anonymous We just had the EXACT same experience with them. Did you get your $500 "good faith" deposit back? My husband just unleashed a maelstrom (tempered with reason) of arguments ove...

We refinanced using Quicken Loans several Years ago and were very happy with the results. So as the interest rates dropped again we thought we'd check them out again. When we first spoke to an Agent we were very clear that we would only be interested in refinancing if we could save money on payments each month. We were not interested in borrowing any additional money or bringing any money to the table. She was seemingly very helpful and things...
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Rocket mortgage and quicken loans were a complete waste of my time. They would not provide interest rate estimates for a refinance without running a credit check. Then when all was said and done they came back with a rate of 3.99% (no points) when I am already dealing with multiple banks offering rates around 3.5%. Not even close to being competitive! Don't waste your time with them like I did. Granted there are multiple factors that determine...
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Working with Quicken Loans was the most annoying process I've ever experienced. They seemed completely out of touch with how things get done. They kept asking me for certain documents from the IRS and the university which either didn't exist or for which I had already given them written authorization to request. Furthermore, I never talked to the same person. A dozen different people called me about the same thing and they called at all hours...
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I didn't like
  • Never again
  • Credit score damaged
#889801
I was contacted By This Company To Refinance my mortgage and was told i would get a certain rate and debt pay off and year term , through this process i was pressured into paying fee for loan process i thought i was getting , through this process the terms starting changing and what i was told was completely changed , i provided all the paperwork up front that i was asked for in the beginning when first deal was given and was it was known...
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Anonymous

Anonymous you are very correct about quicken loans they are very misleading change things half way through thinking people wont catch on and back out well I did and put in a dispute wit...

Quicken_Loans

Quicken_Loans Hi there, thanks for reaching out to us. We're so sorry to hear about this poor experience for you. My team would like to look into your experience to see if we can resolve th...

1.0
I didn't like
  • Dishonest
  • False advertisement
  • Cost a fee when should have not
#845690
We trusted the paperwork (about 1 and 1/2" thick) and told to just sign here and here, and initial here.We later found numerous numerical mistakes, and when we tried to report them, we were told,"you signed it. Too bad, so sad. Now I wonder if I should have retained legal representation to read the book before we ever signed anything, Maybe I could have rolled the cost into the re-fi. Be warned. Don't just assume the paperwork is correct before...
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Quicken loans contacted me in Feb 2016 regarding refinance. I would not give them my ssn. They contacted me again a week later and I gave them information. My credit score was well over 700, They offered 3.75 0 points fixed mortgage. We started the process and it was one document after another. 3 years of tax, rental properties information including the insurance and personal property taxes. I asked when will we close and they started...
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Anonymous

Anonymous We are sadly in a very similar situation with Quicken and completely regret our choice to go with this lender. The worst possible decision we have EVER made!!! What started ou...

Quicken_Loans

Quicken_Loans Hi there, thanks for reaching out to us. We're sorry to hear about this poor experience for you. My team would like to look into your experience to see if we can resolve this ...

1.0
I didn't like
  • Absolutely terrible
#835478