Product: Quicken Loans Refinance Clear all filters (148 of 148 reviews match)
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Quicken Loans - Useless referral for dispute resolution

1.3
Details
Attempted to perform an updated refi of my account. Went thru the paperwork process successfully even placed a credit card charge to fund an appraisal of the property to be eligible for a refi. The whole process did work out to my satisfaction so I cancelled the process and expected a refund on my credit card for the appraisal that was not performed but, as of this date the company is avoiding my request for a refund on my card(it has been months since initiated my request!)
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1 comment
Quicken_Loans
#1767503

Hi, there! We'd like to research this situation further and address your concerns.

Please reach out to Andrew@quickenloans.com with your contact information. Thanks!

Review
#1685593 Review #1685593 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.0
Details
I refinanced with Quicken loans over a year ago and was promised a fix rate/ mortgage. Recently, they started sending me notices that they did not have proof of my Insurance and would buy it for me. I had Insurance and always paid it on time. I immediately contacted my...
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1 comment
Quicken_Loans
#1759585

Our team would like to research your situation and get a better understanding of what happened. Please reach out to Andrew@quickenloans.com with your loan number and preferred contact information so that we can further assist. Thanks!

Review
#1675353 Review #1675353 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Problems with payment
Loss
$2600
Preferred solution
Full refund
Tags
  • Complaint about Quicken loans
2.0
Details
They will tell you your rate and points, then ask you to pay a $500 "good faith deposit", just to prove you want to continue with the loan. They then order an appraisal and change the terms and points, saying it is based off of the appraisal even though we had plenty...
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1 comment
Quicken_Loans
#1740558

We understand your frustration here and would like to address your concerns. Please reach out to Andrew@quickenloans.com with your loan number and contact information. Thanks!

Review
#1638302 Review #1638302 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Pros
  • Fast
  • Website
Cons
  • Customer service
  • Terms changed
  • Greedy
Reason of review
changing terms for no reason
Loss
$500
Preferred solution
Full refund

Quicken Loans - Professional crooks

After going over my imcome several times i was asured that my imcome would not be an issue then i was asked for a 500.00 deposit to move forward again i asked if my income is ok the person handling my loan " luke blade" assured me all was fine to my not so suprise i was denied by the underwritter that my income was to low . Then i was told by andy carter the senior research team member that i was not getting my refund . And to boot i got aa nother email from luke blade saying that he feels the underwriter made a mistake. ....... another crook of *** So to sum it up i paid 500 to get *** without a kiss or flowers
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Review
#1610884 Review #1610884 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Cons
  • Lack of integrity and quality
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.4
Details
wanted to refinance to a lower rate,they said they would save me $500 a month.so I paid the $500 appraisal fee.when I print out my paperwork the appraisal came in over $100,000 less then expected,looking closer she had sq.footage off by over a 1000 sq.feet,i still have...
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1 comment
Anonymous
#1723692

Sorry, but garages don't count as "living square feet" which is what lenders use to determine value so most likely it's no fault of the appraiser. That said, you would be wise in the future to use a local lender who can advise you of such before you waste your appraisal $$$.

Review
#1603310 Review #1603310 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Pricing issue
Loss
$500
Preferred solution
Full refund
Tags
  • Quiken Loans Scam
1.0
Details
Wtf COMPLAINT Re: QUICKEN On or about mid March 2019 I was contacted by Quicken Loans for a refinance. This was after I was declined by their subsidiaries One Reverse Mortgage and Rocket Mortgage. It has taken me over there months to be able to write an account of...
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Review
#1577679 Review #1577679 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Poor customer service
1.0
Details
I have an existing loan prior with which I thought it was an interest rate of 4.25% interest, So I called to inquire about a refi to a lower interest rate and got this sales agent name Brian Schultz who attempted help me as I was then inquiring about the 3.8% interest...
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1 comment
sandralynndavis
#1710526

Our loan is with Quicken. My husband is a CPA and it’s so funny when they call him about refinancing and he calls them out on their *** They totally prey on the financially naive.

Unfortunately for us, they’re the best rate we can get. Otherwise, we would go with a different mortgage company.

Review
#1569828 Review #1569828 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
They are not very straight forward with their business.
Loss
$225
Preferred solution
Price reduction
1.0
Details
Well I had an absolutely bad experience with this company !!! I was told to simply click on a link for Rocket mortgage to get my 15 year refinance started !! Well mind you I did just exactly that and I guess I had been on the site in the past and said I needed to sign...
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Review
#1535188 Review #1535188 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Cons
  • Thought overall company sucked
Reason of review
Quicken Loans very bad
I had a mortgage with an Franklin American in Texas, they were fine. So I saw something on the internet about lowering my rate, so I bit. Quicken called, they are only 10 miles away in downtown Detroit, so I thought okay. Everything went fine. Several years later, I...
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Review
#1505738 Review #1505738 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Quicken Loans Customer Service

Mailing Address:
Quicken Loans Inc.
1050 Woodward Ave.
Detroit, Michigan 48226
United States
Phone:
(800) 251-9080
All Quicken Loans Contacts

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Quicken Loans in Cleveland, Ohio - Scam - refinance

Quicken Loans - Scam - refinance
Hi, I found an article about refinancing on aol https://www.fetcharate.com/pa/?tg_ref=gemii374185086&camp_id=GEO_ST_Program_Pays_%24350_Off_Your_House_Payment&keyword=podium1&sub2=If_you_owe_less_than_%24625%2C000_on_your_home_and_have_no_missed_payment_in_6_months%2C_you_better_read_this.&pag_ref=halhar&csg_ref=halhar and went through completing the whole form. It says they have to verify you before they can contact you. Upon completion of the form, the message says "We are unable to show you lenders matches at this time." My phone started ringing off the hook immediately with several different people trying to contact me from Quicken Loans. SCAM!!!! Watch out do not fill out that form!!!
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Review
#1502970 Review #1502970 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Order processing issue