Quicken Loans

...and never fill out another application with them.
Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.
If you lost less than $1000 fooling with these monsters, consider yourself blessed. Most of us end up losing our entire homes, which is why the Justice Department sued them on Obama's watch.
After I sued them, however, they settled when Gilbert had sworn they would never settle ..

for $32.5 Million.
Don't believe the hype on the Better Business Bureau site either, you can BUY A RATING from the BBB regardless of the true nature of your business.
Also noted that more than 1500 complaints on the BBB site suddenly got reduced to maybe three "resolved."
In my case, there was not only "steering" into an FHA loan just to get the insurance money from the government, but they had already pre-planned a foreclosure within 1-2 years -- even cancelled my homeowners insurance and put force-placed insurance on it while the loan was still current.
Because they lied to the federal government (HUD) about my income and property taxes on the escrows, they waited a year to tell me about the defalcation only because they knew I would not be able to sue them through TRUTH IN LENDING after one year.
My payments went from affordable to nearly 70% of my total income overnight, and as a result of that my 699-704 credit score ditched all the way to less than 550; I ended up filing bankruptcy because of them and they also took my home and sold it off after refusing to fix the issue that they caused.
You can tell them the truth, but they will tell the government a lie and get away with it, because the Dept of HUD endorses predatory lenders like Countrywide aka Quicken Loans/Rocket Mtg/Wells Fargo/Bank of America, et al.
They change your documents in underwriting just for a payday and then they excuse themselves with "sorry" after it's too late.
By the time I had to use up my good credit to pay utility bills and buy food and then take out loans to pay off the credit cards, my entire life was totally ruined and instead of modifying the loan to fix their own errors, they chose to take my home instead.
They didn't make not one attempt that was stipulated by HUD to fix what they broke, and HUD turned around and allowed it.
It's an entire corrupt operation of predator creditors and economic hitmen, and they could care less how they ruin people's lives just to get bonuses and take cruises at YOUR expense.
If you do business with them, prepare to lose everything - your home, your credit, your money- or prepare to struggle for the rest of your life trying to keep up with the magnanimous astronomical mortgage fraud and the lies.
AND YOU WILL NEVER WIN IN COURT, it is already preset to side against you, especially if you are a low income person or/and a person of color.
Trust, IT IS INTENTIONAL.
They do not make mistakes on the FRAUD. It is done on purpose and with the intention of taking your home within two years tops unless you can keep up with the many times your FIXED mortgage will go up until you can't afford the payments any more.
Redlining has now graduated to redLOANING.

This has been one of my worst experiences with any company! I am a small business owner and a gifted money via a business check to a close friend.

They keep asking them for information and access to accounts that they wouldn't have access to. I've had my friend give them my contact information to deal with me directly. I've sent information via email to multiple people. Once I respond I never hear from them again and then I get another person asking for the same info!

There seems to be too many people with hands in the pot and no communication between them.

The information they are requesting is ridiculous as well. I sell decor, barware, and furniture both wholesale and at art shows. As most of my products fall in the realm of gifts, my business is very seasonal. This means for a few months I have very little income and then closer to holidays I get slammed with large transactions.

At art shows I use Shopify as a POS for credit card transactions. This means a large amount will be deposited in a lump amount. As for cash we don't issue receipts as it is a quick paced environment. I report that as well for tax purposes.

My accountant has never had any issues with this. I can also show myself as a vendor in attendance on the art shows website.

Requesting individual receipts for every transaction during the holidays is crazy. I did not have these issues when I purchased my house.

My recommendation is to stay away from this company!

My husband has dementia. He receives 5 or 6 phone calls a day from Quicken.

Refinance loans are opened which sends a pile of mail. I've talked to my husband about the calls asking him to please not answer the calls. With dementia, he doesn't remember that we had the conversation. I don't want to take his phone away because dementia has taken almost everything else away from him already.

The simple answer should be that Quicken respects the situation and does not call his phone. I have sent emails to representatives asking them please not to call. I don't understand how the agents talk to him yet not realize there is a mental issue. He often gives incorrect information.

I've asked those calling or emailing to please take us off of the call "list". Is there any documentation on our account? This is causing much stress in our home.

I am asking again. Please, please, please do not call Mike Stark at 479 414 ****.

In October 2020, I began a new Quicken Loans mortgage. The ENTIRE process was botched and I have loads of emails putting Quicken on notice that they were showing the wrong down payment on their closing worksheets.

I put more than 40% cash down but their closing statements on RocketMortgage.com was displaying 10% down. I had then and still have now a great credit score and low debt-to-income ratio. The lending rates were 2.625% for 30-yr conventional mortgages. Quicken said they locked my rate at 2.625% until Nov 2020.

My closing was October 27, 2020. In February 2021, I started my taxes and noticed that Quicken put on my 1098 that I paid for points on my mortgage. I figured this was a mistake so I called them. I explained that MOST of the lending procedure was botched---and they could see it in the records--but that I had TONS of evidence proving that "points" were NEVER discussed, mentioned or disclosed and I'm shocked because I had/have over 730 credit score, put more than 40% down AND had a low debt-to-income ratio.

My loan origination records, emails and recorded calls do not mention or discuss that I was being charged points, at ANY time, and I NEVER EVER buy points. Quicken promised to research the issue and get back to me in a week. It's been 1.5 weeks since my first call to Quicke about my believed fraud and I was NOT given ANY update. Today, on 3/10/21, Quicken's Research Escalation Team member, Tina, told me on a recorded call that my interest rate lock ended in November and THAT is the reason why I was charged points.

However, the closing date NEVER changed or delayed. It was on the contract that they reviewed for 55 days AND we closed on time. Additionally, I was always taught that October precedes November on the Roman calendar and since the closing was on the date scheduled and appearing on all the documents, the locked rate ending in November was moot. Quicken will need a better argument on why points were NEVER disclosed to me before closing and why I don't have any document with points mentioned.

It's also not on the closing disclosures that I have. I use logic when trying to fix problems. Quicken has refused to refund me the points. On the recorded call, Tina repeatedly asked me why I signed the mortgage in October 2020--as if sneaking in undisclosed points on a record is even legal and justifiable.

On all my records, the rate shown is 2.625%. They've yet to send me records proving their claim. On 3/1/21, their Legal Research Team told me on a recorded call that they'd send me a copy of the origination documents in question. Today is 3/10/21 and no documents were sent.

I confirmed on my recorded call today.

Consumers beware! If this happened to me, it can happen to you.