Most helpful review

They won't stop calling!

They call many times a day and bug you like crazy to deal with them when you inquire online. (I should have known better) They say they will stop calling but they don't. Now I just hang up when they call cuz when I talk, they don't listen. what is the point of talking...
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42 comments
#2190800

I have never used them but am being harassed by phone. They have left 8 voice messages in 2 days.

Don’t know where they got my phone number but I want these calls to stop. Next time I need financing I won’t be using them!!

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ID
#1181706 Review #1181706 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

SICK AND TIRED OF YOUR COMPANY HARRASSING ME!

Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS TO GET MY ATTORNEY INVOLVED

User's recommendation: Don't know how you got me but if ya don't stop I'm gonna get ya for harassment.

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ID
#3380562 Review #3380562 is a subjective opinion of poster.
Location
York, Pennsylvania
Cons
  • Being stalked by unwanted e mails
  • Pain in the ass
Preferred solution
Leave me alone !!!!@

Nuisance emails

Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please remove me from your emails! Thank u dknitz2562@***.com.
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ID
#3281505 Review #3281505 is a subjective opinion of poster.
Location
Hillsdale, Michigan

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Verified Reviewer
New Reviewer

Incompetence

This has been one of my worst experiences with any company! I am a small business owner and a gifted money via a business check to a close friend. They keep asking them for information and access to accounts that they wouldn't have access to. I've had my friend give...
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ID
#3209772 Review #3209772 is a subjective opinion of poster.
Service
Rocket Mortgage Mortgage
Cons
  • Getting jerked around
  • I had to do their job
  • Unknowledgeable
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

My husband has dementia. He receives 5 or 6 calls a day.

My husband has dementia. He receives 5 or 6 phone calls a day from Quicken. Refinance loans are opened which sends a pile of mail. I've talked to my husband about the calls asking him to please not answer the calls. With dementia, he doesn't remember that we had the...
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ID
#3051972 Review #3051972 is a subjective opinion of poster.
Cons
  • Calling those not capable of making a refinance loan
Preferred solution
Please, stop calling my husband's phone, 479 414 2914 .

Discrimination

Applied for a loan and was told credit score was good enough to move forward got a 200000 pre approval made an offer is an offer paid off credit cards came up with down payment got closing date and then got the call I got the call 2 weeks before saying my credit score was too low and my parents couldn't sign because they didn't make enough income . I find this truly repulsive put my children out of a home put the sellers out of a buyer. To future customers I Recommend going to someone else. recommend you go to some else

User's recommendation: Go to another Lender.

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ID
#2913064 Review #2913064 is a subjective opinion of poster.
Cons
  • Lied to
  • Way they do business
  • Unethical business practices at quicken loans
New Reviewer

TERRIBLE LENDER

It started well with the loan officer. I sent everything they needed. Appeared everything was on track. A month in, they started asking for things I sent already. They asked for employment verification and contact numbers which were on top of the pay stubs that I had sent, twice. Spent 500 for appraisal and about another 200 or so in other fees and faxes and mailings. It is to the point where I am just going to get another mortgage company. If they suck this bad at this level, imagine the headaches that are to come. what

User's recommendation: Don't do it.

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ID
#2776446 Review #2776446 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Pros
  • Respond quickly
  • Good at taking money
Cons
  • Thought overall company sucked
  • Run around
  • Multiple loan officers handling my account
Loss
$700
Preferred solution
Full refund
New Reviewer

Get off the email & phone list

I do not, have not nor will not have a loan through quicken loans. For some reason you are on my email list that is lhkisercmh@***.com &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; apparently lhkisercmh@***.com. Please promptly remove all solicitation from my emails and phone numbers. Thank you!
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ID
#2765609 Review #2765609 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

They lied Won't refund my money

I was in the process of doing a loan and after thinking about, I decided not to do it. When I asked for my refund of$500. I was told that an appraisal was done. How was that possible when I cancelled the loan in three days and nobody appraised the house. Here to find out that they did an outside appraisal, which the person I was talking with told me they would call me to schedule the appraisal.

User's recommendation: Go someplace else.

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ID
#2677908 Review #2677908 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

They tell you that your credit score will not be affected if they check your credit, mine is, and all i was dping is adking about todys interest rates to ser if id beb better off refinancing but seems

call to ck interest rates end up that your credit score is effected and it is effected as quite obviously on my report with multiple inquiries as i keep seeing ads about govt giving $3000+ back whichis BS, Whcat do you get after paying closing costs inspections and recording fees, im told its a no brainet which i can see now if i did refinance i would be considered NO BRAINS! Doesn'tit say that in writing on your ads, doesn't effect credit score when you check?

User's recommendation: reaize sales people only trying to make sell, no concern aboutcustomers well being.

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ID
#2616626 Review #2616626 is a subjective opinion of poster.
Location
Salem, Oregon

Pissed

Quite sending me your *** emails. I'm not interested in refinancing or any other *** service you have to offer.
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ID
#2599028 Review #2599028 is a subjective opinion of poster.
Cons
  • Take me off your mailing list

Email muellercp@***.com

i have nothing to *** to say toyou now stop send your *** to me or i will take it to the bbb and let them handle it go away bye

User's recommendation: dont get loan from this company.

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ID
#2580949 Review #2580949 is a subjective opinion of poster.
Preferred solution
go away
New Reviewer

. Loan nightmare

Payment always changing. QL blamed it on escrow. So, we asked for a non escrow account. It has been a nightmare since then. Insurance company had to contact QL 3 times to have them acknowledge we had ins. Then QL paid ins to company we did not have and paid ins company that was already paid. We are retired on fixed income. We paid our principal thinking we had a non escrow account, and we reported to credit bureau for late payment. We could not pay the escrow deficit until re were refunded monies from 2 different insurance

User's recommendation: Do not do business with Quicken Loan.

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ID
#2572998 Review #2572998 is a subjective opinion of poster.
Service
Quicken Loans Fixed Rate Mortgage
Pros
  • Interest rates
Cons
  • Terrible customer service employees not knowledgeable
Loss
$35
Preferred solution
Our credit restored and refund for $35 payment we should not have. We have never made a late payment.
New Reviewer

Dealing with Quicken loan is a nightmare. Absolutely the worst customer service I have ever experienced.

Our payment was changing frequently. Quicken loan said it was because of our escrow. So we asked Quicken Loan for a non escrow account. Its been a nightmare since then. Several phone calls. Never the same answer. Paid homeowners to insurance Co. we no longer had. It put our escrow in the negative. Please note we had already paid our insurance in full. Insurance company had to notify 3times before they acknowledged we had ins. Paid insurance that was already paid. Notified credit bureau of late payment we did not have.

User's recommendation: Do not due business with quicken loan.

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ID
#2572958 Review #2572958 is a subjective opinion of poster.
Preferred solution
Our account straight and credit bureau notified that we did not make a late payment.

Poor Experience

Pulled hard credit versus soft. Refused to close application, give money back for appraisal not done, and copies of credit report pulled.

User's recommendation: Find another company.

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ID
#2548612 Review #2548612 is a subjective opinion of poster.
Location
Tucson, Arizona

Bad experance

I Thought quicken loans was a good company until they costed me more then a few thousand of dollar getting inspections and appraisals and then they tell me i'm denied for the loan..

User's recommendation: I would not Recommend Quicken Loans.

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ID
#2545438 Review #2545438 is a subjective opinion of poster.
Location
New Albany, Indiana

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