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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

We were given a pre-approval letter by Quicken Loans in February 2017 to buy a house specifically the one we were renting at the time. Our lease was up in May and the owner gave us a chance to buy the house. My husband gave the broker Nick Babut everything he requested, and continued to do so every week. The property manager was also in contact with the broker and was ready to get a contract signed, but the property manager and us were told not until the first week in April. We tried to contact the broker Nick Babut the first week in April by phone calls, email, and text with no respond. Then 2 weeks before our lease was up his supervisor called us and stated we did not qualify for any loan. We spent $2,000.00 dollars trying to finalize a contract and we were out of a place to live. We had pack up our house and put everything in storage and had to also spend $2,000.00 for a hotel until we could find another place to live. When we tried to talk with Quicken Loans on this we were told by Ms. Szukhent to bad and it was their broker that caused this to happen, and even though their broker should have told us within 30 days we didn’t qualify their company did nothing wrong and any money we are out is just the way it is. Quicken Loans doesn't care about the consumer only the money.
Most Helpful
They call many times a day and bug you like crazy to deal with them when you inquire online. (I should have known better) They say they will stop calling but they don't. Now I just hang up when they call cuz when I talk, they don't listen. what is the point of talking...
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34 comments
Anonymous
#1761824

They have been calling 5-10 times a day during the week and 3-5 times on the weekends including Sunday. I have no loans or business with them and now I never will.

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Review
#1181706 Review #1181706 is a subjective opinion of poster.
Reason of review
Poor customer service

Quicken Loans in Logan, Utah - Realtor

1.0
Details
Please... DO NOT use them! Worst loan experience in my 18 years of real estate. Use a local lender with actual knowledge of lending. They've had a file for 75 days. We've done 3 extensions. They want to make the excuse that USDA loans take 60-90 days. No, they do not.
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Review
#1701448 Review #1701448 is a subjective opinion of poster.
Service
Quicken Loans Home Loan

Quicken Loans - Leave me alone derek

1.0
Details
Will call prosecuter your calls have become a nuisance..
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1 comment
Quicken_Loans
#1770034

Hi, there! Please reach out to our team at Andrew@quickenloans.com so that we can ensure your contact options are changed. Thanks!

Review
#1693823 Review #1693823 is a subjective opinion of poster.

Quicken Loans in Rockledge, Florida - Wrong infro should know better

1.0
Details
told me i could get a va loan to fix up my house after I paid fees then told ohh with a va loan you need to fix things first if I fixed things first wouldn,t need the loan
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Review
#1693264 Review #1693264 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$280

Quicken Loans - Useless referral for dispute resolution

1.3
Details
Attempted to perform an updated refi of my account. Went thru the paperwork process successfully even placed a credit card charge to fund an appraisal of the property to be eligible for a refi. The whole process did work out to my satisfaction so I cancelled the process and expected a refund on my credit card for the appraisal that was not performed but, as of this date the company is avoiding my request for a refund on my card(it has been months since initiated my request!)
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1 comment
Quicken_Loans
#1767503

Hi, there! We'd like to research this situation further and address your concerns.

Please reach out to Andrew@quickenloans.com with your contact information. Thanks!

Review
#1685593 Review #1685593 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Quicken Loans - Class Action Lawsuit

1.1
Details
I have read a lot of reviews about Quicken Loans(Rocket Mortgage) and it appears that they promise certain terms and rates then have the applicant pay a "good faith deposit" they then do an appraisal with an appraiser of their choice, then change the terms and rates after the appraisal is done. You either take their new terms and rates or lose your "good faith deposit". This seems to be a scam and it might be time to start a Class Action Lawsuit. Will update as soon as I find out.
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Review
#1681240 Review #1681240 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Lied constantly
  • Incompetent
Reason of review
Bad quality
Tags
  • AVOID QUICKEN LOAN
  • Quicken Loans Lies

Quicken Loans - Ripped off

1.0
Details
Strung along never a straight answer lied to and ripped off
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1 comment
FragileSnowshoe448
#1762386

Me too! $500 loss.

Review
#1678532 Review #1678532 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
2.0
Details

Update by user Nov 09

Now into November 2019. Quickens response was that they are sister companies with the appraisal company and they did tell me that, so I should have known. They said they do not have any contact with the appraisers, but I looked at the appraisal company website and they...

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Review
#1677204 Review #1677204 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Pros
  • On line
Cons
  • Never again
  • Mislead you
  • Bait and switch tactics
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
1.0
Details
I refinanced with Quicken loans over a year ago and was promised a fix rate/ mortgage. Recently, they started sending me notices that they did not have proof of my Insurance and would buy it for me. I had Insurance and always paid it on time. I immediately contacted my...
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1 comment
Quicken_Loans
#1759585

Our team would like to research your situation and get a better understanding of what happened. Please reach out to Andrew@quickenloans.com with your loan number and preferred contact information so that we can further assist. Thanks!

Review
#1675353 Review #1675353 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Problems with payment
Loss
$2600
Preferred solution
Full refund
Tags
  • Complaint about Quicken loans

Quicken Loans - Screwed by mobile closing date costing over $1000.00 in moving company storage

1.0
Details
We applied for a $80,000 loan about 3 months before closing. We had 2 previous loans with quicken both were va. This loan went well at the start. They were going to use Freddie Mac. We are retired seniors and Vietnam vet living on a fixed income. We were contacted the day before closing ( our furniture in the moving van) and told don’t expect to close on time. Freddie Mac was disguarded. Some other program was initiated which held up closing for 4 days. We kept being asked for more data and was told that was all we needed to close. Four days later like magic we closed. Costing us much frustration, tears, and $1000.00 extra moving expenses.
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Review
#1672127 Review #1672127 is a subjective opinion of poster.
Pros
  • Prior successful closings
Cons
  • Total disregard of customer
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • Ripped Off By Quicken Loans

Contact Quicken Loans Customer Service

Mailing Address:
Quicken Loans Inc.
1050 Woodward Ave.
Detroit, Michigan 48226
United States
Phone:
(800) 251-9080
All Quicken Loans Contacts

Quicken Loans Products and Services Reviews

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1.4
Details
I tried to get a cash out refinancing loan. Properties were selling in my area $270,000-$300,000. Their appraisal company appraised my house (with lots of upgrades) for just $238,000?! in order to push me to accept their low ball deal, so Quicken Loans will rip the...
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1 comment
FragileSnowshoe448
#1762390

This exact same thing happened to me!! I was promised a certain rate and terms, paid the $500 "good faith deposit" then the appraisal came back super low for no reason.

They changed terms. I would not accept new terms, they kept my $500.

Review
#1671847 Review #1671847 is a subjective opinion of poster.
Reason of review
refinancing
Tags
  • deceptive