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Was trying to re-finance and get rates and closing costs. They would not give me the information. I did not want my credit run because I already know my score and had not decided to go with them. I was only looking to refinance $120000 on a $800000 house with a credit...
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#1193029
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Quicken Loans - Been with them for a year

And they screwed my escrow so bad in that year now my payment is going up to where it was before I refinance with these people a bunch of incompetent people must work here
#1192550
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Be careful, avoid this company! Don't trust a word that they say! You maybe promised something on the first day but see something different when it is time to close your loan; when you don't have other option anymore! If you are not looking for headache, forget about...
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Quicken_Loans
Quicken_Loans

Hello! We'd love to hear more about why you're not pleased with Quicken Loans. At your convenience, feel free to email me at Sarah@QuickenLoans.com with additional details and...

1.0
I didn't like
  • Dishonesty
  • Leadership
  • So-called customer care
#1184187
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They after approving my loan retracted it although they had all the same information. The information you send them it doesn't seem they even see. I finally asked them if they were even reading what I had sent them. Different people call or emailed me asking me the...
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Quicken_Loans
Quicken_Loans

Hi, there! We're sorry to hear about your experience. If you could, please email me at Sarah@QuickenLoans.com with additional details and your preferred contact information. T...

Anonymous
Jeanie

Same thing with me. They approved me, then sent some ridiculous appraiser who really low balled my appraisal. Thus, paid Quicken $300.00 for nothing. I am out the 300.00 ev...

1.2
#1183376
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They call many times a day and bug you like crazy to deal with them when you inquire online. (I should have known better) They say they will stop calling but they don't. Now I just hang up when they call cuz when I talk, they don't listen. what is the point of talking...
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Quicken_Loans
Quicken_Loans

Hello! We're sorry to hear that you've been receiving an overwhelming amount of phone calls from our team. If you'd like to opt out, please email me at Sarah@QuickenLoans.com ...

#1181706
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We called to see about refinancing our home and my husband told the representative that he did not know if we had a manufactured or modular home. They sent out an appraiser and we paid $500.00 for our appraisal and low and behold after the person came they called and...
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Anonymous
William

You are absolutely due the full appraisal applied to any type of structure.Regardless of the fact that the loan refinance is not forthcoming, if you paid for the service you a...

1.0
I didn't like
  • Attitude about refunding my money
  • Company stole from senior citizen
#1172089
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I'm sorry I ever inquired about Rocket Mortgage by Quicken Loan, online and proceeded to fill out their application. If Quicken Loan don't approve a loan for you on the spot, they then sell your information to every mortgage broker out there in the country. For the...
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1.0
I didn't like
  • Bait and switch services
  • Wasting time
#1171976
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Family to Family home purchase. From the beginning they knew that we wanted my parents to walk away with cash! A home valued at $188 thousand 64$ thousand in equity 41$ thousand loan. They got all the documents up front. Assured me that mom and dad would walk away with...
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debbielowenberg
debbielowenberg

Today is Monday the 22nd of January and I have heard absolutely nothing. Quicken Loans knows that they are wrong. They are bouncing me around from person to person trying to...

Anonymous
debbielowenberg

thank you so much for getting back to me. I just emailed you

2.3
I liked
  • Easy to follow website for document submittal
I didn't like
  • Were not honest from the beginning
#1168194
Reply to reviews
Hello! I would like to start by saying that it was a pleasure to have worked with Quicken Loans as our mortgage lender. All the information that was given to us was accurate, from start to finish. Our closing date was for 12/22/2017 and we closed on that very date. I...
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#1166378
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Contact Quicken Loans

Mailing Address:
Quicken Loans - Main Office
20555 Victor Parkway
Livonia, MI 48152
Phone:
(800) 251-9080
More
CONSUMERS BEWARE. If you read the reviews from consumers that provide details, you will see this is not an isolated experience. Quicken Loans (now trying to give their reputation a new start by promoting themselves as Rocket Mortgage), somehow got all of my personal...
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1.3
#1158492
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