Quicken Loans Reviews

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We were given a pre-approval letter by Quicken Loans in February 2017 to buy a house specifically the one we were renting at the time. Our lease was up in May and the owner gave us a chance to buy the house. My husband gave the broker Nick Babut everything he...
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12 comments
#1915633

very unprofessional company

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Featured
ID
#1302147 Review #1302147 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Quicken Loans Fha Loan
Cons
  • How they treat customers
  • Incompetence and lack of common sense
  • Were not honest from the beginning
Reason of review
Loss of home and money
Loss
$2000
Preferred solution
Full refund
Most helpful review
They call many times a day and bug you like crazy to deal with them when you inquire online. (I should have known better) They say they will stop calling but they don't. Now I just hang up when they call cuz when I talk, they don't listen. what is the point of talking...
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41 comments
#1980257

They have done the same thing to me.

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ID
#1181706 Review #1181706 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

TERRIBLE LENDER

It started well with the loan officer. I sent everything they needed. Appeared everything was on track. A month in, they started asking for things I sent already. They asked for employment verification and contact numbers which were on top of the pay stubs that I had sent, twice. Spent 500 for appraisal and about another 200 or so in other fees and faxes and mailings. It is to the point where I am just going to get another mortgage company. If they suck this bad at this level, imagine the headaches that are to come. what

User's recommendation: Don't do it.

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ID
#2776446 Review #2776446 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Pros
  • Respond quickly
  • Good at taking money
Cons
  • Thought overall company sucked
  • Sign you up and take your money on a bad loan
  • Never again
Loss
$700
Preferred solution
Full refund
New Reviewer

Get off the email & phone list

I do not, have not nor will not have a loan through quicken loans. For some reason you are on my email list that is lhkisercmh@***.com &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; apparently lhkisercmh@***.com. Please promptly remove all solicitation from my emails and phone numbers. Thank you!
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ID
#2765609 Review #2765609 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They lied Won't refund my money

I was in the process of doing a loan and after thinking about, I decided not to do it. When I asked for my refund of$500. I was told that an appraisal was done. How was that possible when I cancelled the loan in three days and nobody appraised the house. Here to find out that they did an outside appraisal, which the person I was talking with told me they would call me to schedule the appraisal.

User's recommendation: Go someplace else.

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ID
#2677908 Review #2677908 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

They tell you that your credit score will not be affected if they check your credit, mine is, and all i was dping is adking about todys interest rates to ser if id beb better off refinancing but seems

call to ck interest rates end up that your credit score is effected and it is effected as quite obviously on my report with multiple inquiries as i keep seeing ads about govt giving $3000+ back whichis BS, Whcat do you get after paying closing costs inspections and recording fees, im told its a no brainet which i can see now if i did refinance i would be considered NO BRAINS! Doesn'tit say that in writing on your ads, doesn't effect credit score when you check?

User's recommendation: reaize sales people only trying to make sell, no concern aboutcustomers well being.

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ID
#2616626 Review #2616626 is a subjective opinion of poster.
Location
Salem, Oregon

Pissed

Quite sending me your *** emails. I'm not interested in refinancing or any other *** service you have to offer.
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ID
#2599028 Review #2599028 is a subjective opinion of poster.
Cons
  • Take me off your mailing list

Email muellercp@***.com

i have nothing to *** to say toyou now stop send your *** to me or i will take it to the bbb and let them handle it go away bye

User's recommendation: dont get loan from this company.

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ID
#2580949 Review #2580949 is a subjective opinion of poster.
Preferred solution
go away
New Reviewer

. Loan nightmare

Payment always changing. QL blamed it on escrow. So, we asked for a non escrow account. It has been a nightmare since then. Insurance company had to contact QL 3 times to have them acknowledge we had ins. Then QL paid ins to company we did not have and paid ins company that was already paid. We are retired on fixed income. We paid our principal thinking we had a non escrow account, and we reported to credit bureau for late payment. We could not pay the escrow deficit until re were refunded monies from 2 different insurance

User's recommendation: Do not do business with Quicken Loan.

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ID
#2572998 Review #2572998 is a subjective opinion of poster.
Service
Quicken Loans Fixed Rate Mortgage
Pros
  • Interest rates
Cons
  • Terrible customer service employees not knowledgeable
Loss
$35
Preferred solution
Our credit restored and refund for $35 payment we should not have. We have never made a late payment.
New Reviewer

Dealing with Quicken loan is a nightmare. Absolutely the worst customer service I have ever experienced.

Our payment was changing frequently. Quicken loan said it was because of our escrow. So we asked Quicken Loan for a non escrow account. Its been a nightmare since then. Several phone calls. Never the same answer. Paid homeowners to insurance Co. we no longer had. It put our escrow in the negative. Please note we had already paid our insurance in full. Insurance company had to notify 3times before they acknowledged we had ins. Paid insurance that was already paid. Notified credit bureau of late payment we did not have.

User's recommendation: Do not due business with quicken loan.

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ID
#2572958 Review #2572958 is a subjective opinion of poster.
Preferred solution
Our account straight and credit bureau notified that we did not make a late payment.

Poor Experience

Pulled hard credit versus soft. Refused to close application, give money back for appraisal not done, and copies of credit report pulled.

User's recommendation: Find another company.

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ID
#2548612 Review #2548612 is a subjective opinion of poster.
Location
Tucson, Arizona

Bad experance

I Thought quicken loans was a good company until they costed me more then a few thousand of dollar getting inspections and appraisals and then they tell me i'm denied for the loan..

User's recommendation: I would not Recommend Quicken Loans.

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ID
#2545438 Review #2545438 is a subjective opinion of poster.
Location
New Albany, Indiana

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Supporter

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Need information

Called earlier and was told my email would be sent out ASAP because I needed it today to make a purchase and when I called back they said it may not get out till tomorrow. i asked why someone would tell me something if they are not sure it will be that way. It just made me look like a liar because I relayed the first message and when I could not show the email as I had said I pay the price for someone else.I call BS!

User's recommendation: do not believe it till you see it!!

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ID
#2535213 Review #2535213 is a subjective opinion of poster.
Pros
  • Good at taking money
Cons
  • Slow paper filing for update to credit and banks
Loss
$500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad Experience

Chop off an arm...live in a box....anything BUT entering into a mortgage with Quicken Loans!! All the poor reviews are 100% spot on accurate!!!

User's recommendation: Anyone BUT Quicken Loans.

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ID
#2521885 Review #2521885 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Bait and switch tactics
  • Not being delivered what was promised
  • Company has no integrity
Preferred solution
Deliver product or service ordered

Annoyed at phone calls

I logged on to Quicken just to find out the rates. I had to enter some information. Now they keep calling and calling and calling even though I answered a couple of times to tell them I am not interested. Fortunately, I have caller ID so when I see the same or similar 800 numbers I know it is Quicken calling and do not answer.

User's recommendation: Don't contact Quicken unless you really want a mortgage with that company.

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ID
#2504542 Review #2504542 is a subjective opinion of poster.
Location
Indianapolis, Indiana
New Reviewer
Closing documents contained property taxes that were inaccurate (inflated by over 300.00) and had already been submitted to government via mail (due Apr 30). I was not informed that I should not pay my taxes and had informed multiple quicken agents that I pay my taxes...
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ID
#2501935 Review #2501935 is a subjective opinion of poster.
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Refi house mortgage

I was trying to refi with the quicken Loan there are five different agents who talk with me and every time every one have different stories they're charging 4.50 and all over USA average rate between 2.50 to 3.00. I have another lender and trying to pay off they charge EMI which was remove one year ago. Also, they charge 23 days extra interest and fees. As per federal law they cannot charge also I have paid homeowner insurance policy from my pocket they still charge my account. I am filling compliant in state. Also they play games with your credit score and raise rates.

User's recommendation: not at all.

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ID
#2479909 Review #2479909 is a subjective opinion of poster.
Loss
$5000

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