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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

We were given a pre-approval letter by Quicken Loans in February 2017 to buy a house specifically the one we were renting at the time. Our lease was up in May and the owner gave us a chance to buy the house. My husband gave the broker Nick Babut everything he requested, and continued to do so every week. The property manager was also in contact with the broker and was ready to get a contract signed, but the property manager and us were told not until the first week in April. We tried to contact the broker Nick Babut the first week in April by phone calls, email, and text with no respond. Then 2 weeks before our lease was up his supervisor called us and stated we did not qualify for any loan. We spent $2,000.00 dollars trying to finalize a contract and we were out of a place to live. We had pack up our house and put everything in storage and had to also spend $2,000.00 for a hotel until we could find another place to live. When we tried to talk with Quicken Loans on this we were told by Ms. Szukhent to bad and it was their broker that caused this to happen, and even though their broker should have told us within 30 days we didn’t qualify their company did nothing wrong and any money we are out is just the way it is. Quicken Loans doesn't care about the consumer only the money.
They call many times a day and bug you like crazy to deal with them when you inquire online. (I should have known better) They say they will stop calling but they don't. Now I just hang up when they call cuz when I talk, they don't listen. what is the point of talking...
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34 comments
Anonymous
#1761824

They have been calling 5-10 times a day during the week and 3-5 times on the weekends including Sunday. I have no loans or business with them and now I never will.

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Review
#1181706 Review #1181706 is a subjective opinion of poster.
Reason of review
Poor customer service
Featured
1.0
Details
Quicken Loans is a grand rip-off
Quicken Loans is a grand rip-off
Quicken Loans is a grand rip-off
Quicken Loans is a grand rip-off
Quicken Loans is a grand rip-off
Quicken Loans is a grand rip-off
The first thing is the upfront $500, which they tell you will be taken out of your bank account down the road, towards the end of the loan process, but they took it out immediately without warning and made our bank account overdrawn and we incurred fees. They also...
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4 comments
Anonymous
#1511992

They just got my $500.00...they are bunch of liars and cheaters.. I was not explain what I was signing and took my money and came up with BS they can't do anything after taking my money...I hope someday someone will drag their *** to court

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Review
#810883 Review #810883 is a subjective opinion of poster.
Cons
  • Breach of contract and wire fraud
  • Intentional run-around
  • Uninformed
Reason of review
Pricing issue
Loss
$700
Preferred solution
Full refund
1.0
Details
Just called to ask a few questions about Home Equity Loans and how they work and this is what happened! Honesty, integrity and trust are NOT any of the traits that Cindy W, expressed to us as a SENIOR BANKER expert at ROCKET MORTGAGE /QL. Not only does Cindy go out of...
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4 comments
sweetchopper79
#1686000

This has happened to too many people. Time to start a class action lawsuit!

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Review
#1511717 Review #1511717 is a subjective opinion of poster.
Service
Quicken Loans Loan
Cons
  • Unethical business practices at quicken loans
Reason of review
unethical business practices
Preferred solution
Let the company propose a solution

Quicken Loans - Useless referral for dispute resolution

1.3
Details
Attempted to perform an updated refi of my account. Went thru the paperwork process successfully even placed a credit card charge to fund an appraisal of the property to be eligible for a refi. The whole process did work out to my satisfaction so I cancelled the process and expected a refund on my credit card for the appraisal that was not performed but, as of this date the company is avoiding my request for a refund on my card(it has been months since initiated my request!)
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1 comment
Quicken_Loans
#1767503

Hi, there! We'd like to research this situation further and address your concerns.

Please reach out to Andrew@quickenloans.com with your contact information. Thanks!

Review
#1685593 Review #1685593 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.1
Details
STAY AWAY - I would not recommend Quicken to anyone. One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now. 1 of my tax bill from the city was not delivered and was sent to them. They...
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1 comment
Anonymous
#1748996

Thanks, will stay away from this company

Review
#1647205 Review #1647205 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Unneccessary
  • Getting jerked around
  • False advertisement
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Quicken Loans Scam Fraud
  • Complaint about Quicken loans
  • Quicken Loans Scams
  • Quicken Loans Incompetent
  • Quicken Loans Lies

Quicken Loans - Worst company

1.0
Details
I am seeking information regarding starting a class action lawsuit against Quicken Loans. I can’t do it by myself as they are a big company and local attorney won’t touch it. I attempted the home loan process. Answered their time consuming questions. Gave them $500 good faith payment. Went through run around for months on end only to be told they can’t close the deal. Anyone out there that knows of a class action lawsuit that can be started against quicken loans can count me in.
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Review
#1644574 Review #1644574 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • High sales pressure take your money job
  • Bait and switch services
Reason of review
Bad quality
Loss
$750
Preferred solution
Full refund
Tags
  • Complaint about Quicken loans
  • Don t Bother With Quicken

Quicken Loans - Class Action Lawsuit

1.1
Details
I have read a lot of reviews about Quicken Loans(Rocket Mortgage) and it appears that they promise certain terms and rates then have the applicant pay a "good faith deposit" they then do an appraisal with an appraiser of their choice, then change the terms and rates after the appraisal is done. You either take their new terms and rates or lose your "good faith deposit". This seems to be a scam and it might be time to start a Class Action Lawsuit. Will update as soon as I find out.
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Review
#1681240 Review #1681240 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Cons
  • Lied constantly
  • Incompetent
Reason of review
Bad quality
Tags
  • AVOID QUICKEN LOAN
  • Quicken Loans Lies
1.0
Details
I refinanced with Quicken loans over a year ago and was promised a fix rate/ mortgage. Recently, they started sending me notices that they did not have proof of my Insurance and would buy it for me. I had Insurance and always paid it on time. I immediately contacted my...
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1 comment
Quicken_Loans
#1759585

Our team would like to research your situation and get a better understanding of what happened. Please reach out to Andrew@quickenloans.com with your loan number and preferred contact information so that we can further assist. Thanks!

Review
#1675353 Review #1675353 is a subjective opinion of poster.
Service
Quicken Loans Refinance
Reason of review
Problems with payment
Loss
$2600
Preferred solution
Full refund
Tags
  • Complaint about Quicken loans

Quicken Loans - Ripped off

1.0
Details
Strung along never a straight answer lied to and ripped off
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1 comment
FragileSnowshoe448
#1762386

Me too! $500 loss.

Review
#1678532 Review #1678532 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund

Contact Quicken Loans Customer Service

Mailing Address:
Quicken Loans Inc.
1050 Woodward Ave.
Detroit, Michigan 48226
United States
Phone:
(800) 251-9080
All Quicken Loans Contacts

Quicken Loans Products and Services Reviews

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Update by user Nov 09

Now into November 2019. Quickens response was that they are sister companies with the appraisal company and they did tell me that, so I should have known. They said they do not have any contact with the appraisers, but I looked at the appraisal company website and they...

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Review
#1677204 Review #1677204 is a subjective opinion of poster.
Service
Quicken Loans Mortgage
Pros
  • On line
Cons
  • Never again
  • Mislead you
  • Bait and switch tactics
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund